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Customer Service Representative at Fringe – Earn US$45,000 a Year
Fringe is looking for a dedicated and customer-focused Customer Service Representative to join our growing team. This is a full-time opportunity offering a competitive annual salary of US$45,000, designed for professionals who are passionate about helping customers, solving problems, and delivering exceptional service.
At Fringe, customer experience is at the heart of everything we do. As a Customer Service Representative, you will be a key point of contact between the company and its customers, ensuring every interaction is positive, efficient, and solution-driven.
About Fringe
Fringe is a forward-thinking company committed to creating meaningful experiences for its customers and employees alike. We believe that strong customer relationships are built through trust, responsiveness, and empathy. Our team culture emphasizes collaboration, growth, and continuous improvement, providing employees with a supportive environment where they can thrive professionally.
Joining Fringe means becoming part of a company that values your contribution and invests in your long-term career development.
Role Overview
As a Customer Service Representative, you will handle customer inquiries across multiple channels, including email, chat, and phone. You will be responsible for resolving issues, answering questions, and ensuring customers feel heard and supported at every stage of their journey.
This role requires strong communication skills, attention to detail, and a genuine desire to help people. Whether assisting with account-related questions or resolving service concerns, you will play a vital role in maintaining Fringe’s high customer satisfaction standards.
Key Responsibilities
In this role, you will:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently while maintaining a positive and empathetic tone
- Provide accurate information about products, services, and policies
- Document customer interactions and maintain detailed records in internal systems
- Collaborate with internal teams to escalate and resolve complex issues
- Follow established service procedures while identifying opportunities for improvement
- Maintain high levels of customer satisfaction and service quality
- Represent the Fringe brand with professionalism and integrity
Required Skills & Qualifications
We are looking for candidates who meet the following requirements:
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to remain calm and professional in fast-paced environments
- Customer-focused mindset with a passion for helping others
- Basic computer proficiency and ability to learn new systems quickly
- Strong organizational and time-management skills
- Ability to work independently while contributing to a team environment
Previous experience in customer service or support roles is beneficial but not mandatory. Fringe values attitude, reliability, and willingness to learn just as much as experience.
What Makes You a Great Fit
The ideal candidate is:
- Patient, empathetic, and solution-oriented
- Comfortable handling multiple customer requests simultaneously
- Detail-oriented with a strong sense of accountability
- Adaptable to change and eager to learn new skills
- Committed to delivering consistent, high-quality service
- Motivated to grow within a customer-focused organization
Compensation & Benefits
Fringe offers a competitive compensation package and benefits designed to support your professional and personal well-being.
What We Offer:
- Annual salary of US$45,000
- Stable, full-time employment
- Opportunities for career growth and advancement
- Ongoing training and skill development
- Supportive and collaborative work environment
- Performance-based recognition and incentives
- A company culture that values work-life balance
Why Join Fringe?
At Fringe, you’re not just taking a job—you’re building a career. We believe in empowering our employees with the tools, training, and support they need to succeed. Your voice matters, your growth is encouraged, and your contributions make a real impact.
If you are looking for a customer service role where you can grow, learn, and be appreciated, Fringe is the place for you.
How to Apply
If you are ready to take the next step in your career and earn US$45,000 per year as a Customer Service Representative at Fringe, we encourage you to apply today. Submit your application and become part of a team that values excellence, professionalism, and customer satisfaction.
Join Fringe and help us deliver outstanding service—one customer at a time.