Virtual Travel Customer Service
Job Title: Virtual Travel Customer Service
Company: GlobeTrek Consulting
Location: Remote
About GlobeTrek Consulting: GlobeTrek Consulting is a leading travel agency committed to delivering exceptional travel experiences to our clients. With a focus on personalized service and attention to detail, we strive to exceed expectations and create unforgettable journeys tailored to each individual’s preferences. Our team consists of passionate professionals who are dedicated to providing unparalleled customer service and expertise in the travel industry.
Position Overview: We are currently seeking a dedicated and customer-focused Virtual Travel Customer Service to join our team at GlobeTrek Consulting. As a Virtual Travel Customer Service, you will be the primary point of contact for clients, assisting them with inquiries, resolving issues, and ensuring a seamless and enjoyable travel experience. This position offers the flexibility to work remotely, allowing you to support clients from anywhere while providing expert guidance and support.
Responsibilities:
- Client Support: Provide exceptional customer service to clients by promptly responding to inquiries via phone, email, and live chat, and addressing concerns or issues in a professional and courteous manner
- Booking Assistance: Assist clients with booking flights, hotels, rental cars, tours, and other travel services, ensuring accuracy and efficiency in all bookings
- Itinerary Management: Manage travel itineraries for clients, including making changes to reservations, providing updates on travel plans, and confirming bookings with travel suppliers
- Documentation Support: Assist clients with obtaining necessary travel documents, such as passports, visas, and travel insurance, and provide guidance on requirements and deadlines
- Problem Resolution: Handle client complaints, inquiries, and issues effectively and efficiently, working to find satisfactory solutions and ensure a positive customer experience
- Supplier Communication: Liaise with airlines, hotels, tour operators, and other travel suppliers to confirm bookings, gather information, and assist in resolving any issues or changes
- Travel Advice: Offer expert advice and recommendations to clients on destinations, attractions, activities, and travel options to enhance their travel experience and meet their individual preferences
- Post-Travel Follow-Up: Follow up with clients after their trip to gather feedback, address any concerns or issues, and ensure their satisfaction with the overall travel experience
- Administrative Tasks: Perform various administrative tasks, such as data entry, filing, organizing travel documents, and maintaining client records, to support the smooth operation of the customer service department
- Continuous Improvement: Actively seek feedback from clients and colleagues, and proactively identify opportunities for improvement in processes, systems, and service delivery to enhance the customer experience
Requirements:
- Previous experience in customer service, preferably in the travel or hospitality industry
- Excellent communication and interpersonal skills, with a friendly and positive attitude
- Strong problem-solving skills and ability to remain calm and composed under pressure
- Proficiency in using customer service software, booking systems, and Microsoft Office applications
- Attention to detail and accuracy in handling client inquiries, bookings, and documentation
- Ability to work independently and collaboratively as part of a team
- Flexibility to work non-traditional hours, including evenings and weekends, to support client needs and time zone differences
- Passion for travel and a desire to provide exceptional service to clients
Benefits:
- Competitive pay commensurate with experience
- Flexible remote work arrangement
- Opportunities for professional development and advancement within the company
- Employee discounts on travel packages and services
- Supportive and collaborative work environment with a passionate team of travel enthusiasts