Here’s a polished, structured job description based on the FedEx “Special Assignment Ops Supervisor-1” role. You can adapt it further (e.g. change wording, formatting, or add company-specific branding) as needed.

Job Title

Special Assignment Operations Supervisor I

Location

63 Stults Road, Dayton, NJ (On-site)

Employment Type

Full Time, Regular

Company Overview

FedEx is committed to delivering excellence through its “Safety Above All” culture, ensuring safe, efficient operations across its facilities. We value leadership, continuous improvement, and operational excellence in all we do.

Position Summary

The Special Assignment Operations Supervisor I is a frontline supervisory role responsible for managing day-to-day operations and staff in a package sortation facility. The incumbent champions safety initiatives, ensures high quality and efficiency of package handling, and drives key performance metrics. This role involves both hands-on operations and administrative oversight.

Key Responsibilities

  • Serve as a visible advocate for FedEx’s Safety Above All culture; support safety programs and initiatives
  • Recruit, hire, coach, train, evaluate, and if needed, terminate staff (Package Handlers and potentially administrative personnel)
  • Plan, organize, staff, direct, and control daily operations to ensure efficient and accurate package sortation
  • Assign staffing to various work areas, monitor throughput, and ensure adherence to performance standards
  • Monitor and manage trailer movement, tracking, and coordination with linehaul as needed
  • Analyze operational data, interpret reports, and develop action plans to address performance gaps
  • Lead daily briefings and meetings; communicate operational goals, updates, and expectations
  • Administer employee relations strategies, maintaining confidentiality on sensitive matters
  • Assist in formulating and enforcing safety strategies and policies at the facility
  • Investigate and resolve customer service issues or escalate as needed
  • Train new employees on job duties, requirements (e.g. quality, SWAK, hazardous materials, dock safety, etc.)
  • Mentor and develop less experienced supervisors and team members
  • Remain flexible and adapt to changing business conditions, shifting priorities, or operational needs
  • Perform other duties as assigned

Minimum Qualifications

Education:

  • High school diploma or GED required
  • Bachelor’s degree preferred
  • Alternatively, 2+ years of college coursework or relevant certification may substitute for experience

Experience:

  • At least 6 months of relevant experience (e.g. as a package handler, in a high-pace environment like retail, warehouse, dock, stockroom, or military experience with honorable discharge)
  • Supervisory or leadership experience preferred

Knowledge, Skills & Abilities:

  • Strong leadership skills; ability to motivate, empower, and influence diverse teams
  • Excellent written and verbal communication, suitable for conveying messages in small and large group settings
  • Ability to read, analyze, and draw conclusions from numerical data and written reports
  • Business judgment to set goals, prioritize tasks, and make decisions
  • Proficiency with Microsoft Office and other web‐based/technology systems
  • Capability to mentor, coach, and serve as a resource to staff
  • Adaptability, sense of urgency, and positivity under pressure

Working Conditions / Physical Demands

  • May lift and carry up to 50 lbs
  • Work in hot or cold environments
  • Exposure to loud noise or fumes
  • Minimal travel required
  • Must be available to work various schedules, including weekends

Preferred Qualifications

  • Prior supervisory or leadership experience in logistics, distribution, operations, or facility environments
  • Demonstrated track record of achieving performance and safety targets
  • Experience with continuous improvement methodologies

Compensation & Benefits

  • Starting pay: approximately USD $22.50/hr (subject to experience, location, and job level)
  • Eligible full- and part-time employees (after 91 days and meeting minimum hour requirements) may enroll in medical, dental, and vision plans
  • Tuition reimbursement
  • 401(k) eligibility (full/part time, age 21, after one month)

Equal Opportunity & Accommodations

FedEx is an Equal Opportunity Employer, including veterans and individuals with disabilities. Reasonable accommodations are available during the application process.

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