Social Media Support (Freelance) | $20–$30/hr
Are you passionate about social media and skilled in crafting engaging digital content? Do you have a natural ability to communicate, analyze trends, and connect with online audiences? If so, we’re looking for you! Our team is in search of a Freelance Social Media Support Specialist to help manage, grow, and support our online presence across multiple platforms. This remote freelance opportunity offers flexible hours, creative freedom, and the chance to work with a team that values innovation, consistency, and meaningful engagement.
As a Social Media Support Specialist, your primary role is to assist in maintaining a consistent brand voice, foster community engagement, and ensure timely responses to messages, comments, and tags. You’ll collaborate closely with our marketing and content teams to ensure all content aligns with brand guidelines, campaign goals, and market trends. Your goal will be to support content strategies that drive interaction, grow our followers, and enhance our digital footprint.
Key Responsibilities of Social Media Support:
- Monitor and manage daily activity across major social media platforms, including but not limited to Facebook, Instagram, LinkedIn, TikTok, Twitter, and Pinterest.
- Respond to messages, comments, mentions, and inquiries promptly and professionally, ensuring a high standard of customer engagement and brand representation.
- Assist in scheduling and publishing posts using tools like Hootsuite, Buffer, Later, or Meta Business Suite.
- Track and report on engagement metrics such as reach, likes, shares, comments, and follower growth.
- Identify and escalate issues or comments that require managerial or technical input.
- Collaborate with content creators and designers to ensure posts are visually appealing, brand-consistent, and optimized for each platform.
- Conduct competitor research to understand trends, tone, and content strategies within the industry.
- Help manage social media calendars, including planning content aligned with promotions, product launches, and campaigns.
- Support the implementation of paid social strategies by helping monitor performance and engagement.
- Suggest new ideas for posts, campaigns, contests, and engagement techniques based on insights and analytics.
Required Skills and Experience in Social Media Support:
- Proven experience managing or supporting social media accounts for a brand, agency, or startup.
- Excellent written and verbal communication skills with a knack for writing concise, engaging copy.
- Strong understanding of social media algorithms, user behavior, and content optimization.
- Familiarity with analytics tools such as Meta Insights, Instagram Analytics, Google Analytics, or third-party platforms.
- Comfort using scheduling and publishing tools (e.g., Buffer, Later, Sprout Social).
- Ability to adapt tone and style based on different brands and target audiences.
- Strong attention to detail and time management — you know how to prioritize and meet deadlines in a remote work setting.
- Collaborative mindset, with a willingness to learn, adapt, and communicate effectively with team members across departments.
Preferred Qualifications in Social Media Support:
- Experience with Canva, Adobe Express, or other lightweight design tools for social media.
- Basic knowledge of paid ad support (Facebook Ads, TikTok Ads, etc.).
- Familiarity with SEO principles and how they intersect with social content.
- Prior experience working as a freelancer or independent contractor.
- Understanding of customer support dynamics on social media platforms.
What We Offer in Social Media Support:
- Flexible working hours — work when you’re most productive.
- 100% remote — work from anywhere.
- $20–$30 per hour depending on experience and skills.
- Opportunity to work with a growing digital brand or agency.
- Room for growth and potential for long-term collaboration based on performance.
- Exposure to a diverse range of brands, campaigns, and industries.
- Creative autonomy — your input and ideas will be valued and heard.
Who You Are:
You’re a digital native with a deep understanding of the ever-changing social media landscape. Whether you’re crafting a caption, responding to a customer’s inquiry, or analyzing engagement data, you approach each task with purpose and creativity. You thrive in a remote environment, communicate clearly, and bring a proactive energy to every task you take on. You’re not just looking for another gig — you’re seeking a meaningful opportunity to make an impact, work with dynamic teams, and grow your expertise.
This role is ideal for freelancers, remote professionals, or marketing students seeking flexible work. It’s also a great stepping stone for those looking to break into digital marketing or expand their portfolio with hands-on brand experience.
How to Apply in Social Media Support:
If you meet the qualifications and are excited about the opportunity, please submit the following:
- A brief cover letter introducing yourself and your background.
- Your resume or portfolio showcasing relevant work experience.
- Links to any social media accounts or content you’ve managed.
- Your hourly rate expectation (within the $20–$30 range).
- Your weekly availability.
We value diversity, inclusivity, and transparency. We encourage applicants of all backgrounds, experiences, and identities to apply. Only shortlisted candidates will be contacted.