Seeking Skilled Hotel Operations Manager for Smooth Operations
Hotel Operations Manager
Location: Nanaimo, BCSalary Range: $70,000 – $80,000 per year
About the Opportunity
Are you a dynamic and hands-on hospitality leader with a passion for guest service and operational excellence? Our client, a well-established limited-service hotel in Nanaimo, BC, is seeking a Hotel Operations Manager to oversee day-to-day operations, enhance guest experiences, and drive revenue growth. This is an exciting leadership opportunity for an experienced hotel professional looking to make a meaningful impact on a thriving property.
As Hotel Operations Manager, you will take full responsibility for hotel operations, ensuring efficiency and high service standards across various departments, including front desk management, housekeeping, maintenance, and guest relations. You will work closely with ownership to develop and implement strategies that maximize operational effectiveness and profitability while maintaining a welcoming and professional environment for guests and staff alike.
Key Responsibilities
As a Hotel Operations Manager, your primary duties will include:
Operational Management
Oversee daily hotel operations to ensure smooth, efficient, and high-quality service delivery.
Supervise and coordinate the activities of the front desk, housekeeping, and maintenance teams.
Develop and implement standard operating procedures to optimize efficiency and service quality.
Ensure compliance with hotel brand standards, local regulations, and industry best practices.
Monitor property maintenance, ensuring that all equipment, rooms, and common areas remain in top condition.
Guest Experience & Satisfaction
Lead and motivate the team to provide outstanding guest experiences at every touchpoint.
Handle guest inquiries, concerns, and complaints in a professional and timely manner.
Monitor online reviews and guest feedback to identify areas for improvement and implement necessary changes.
Maintain a welcoming and professional atmosphere throughout the hotel to enhance guest satisfaction and retention.
Revenue & Financial Management
Manage budgets, forecasting, and cost control to optimize profitability.
Identify opportunities to increase occupancy rates and maximize revenue.
Implement sales and marketing strategies to attract new business and retain loyal guests.
Work with revenue management systems and online booking platforms to ensure competitive pricing and availability.
Team Leadership & Staff Development
Recruit, train, and mentor hotel staff, fostering a positive and motivated work environment.
Conduct performance evaluations and provide coaching to support employee growth.
Develop staff schedules to ensure adequate coverage and operational efficiency.
Promote a culture of teamwork, professionalism, and excellence within the organization.
Required Skills & Qualifications
To excel in this role, candidates should possess the following qualifications:
Experience: Previous hotel management experience, ideally in a limited-service or select-service property.
Leadership Skills: Strong ability to inspire, motivate, and develop a diverse team.
Guest-Centric Approach: Commitment to providing exceptional guest service and addressing concerns promptly.
Financial Acumen: Proven ability to manage budgets, control costs, and drive revenue.
Problem-Solving Ability: Hands-on approach with a proactive mindset to address challenges and implement solutions.
Tech-Savviness: Familiarity with hotel property management systems (PMS) and online booking platforms.
Market Awareness: Understanding of local market trends, competitive positioning, and sales strategies.
Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests, staff, and stakeholders.
Organizational Abilities: Ability to multitask, manage time effectively, and oversee multiple departments.
Corporate Culture & Benefits
As a Hotel Operations Manager, you will be part of a supportive and dynamic work environment. Our client offers:
Competitive Salary & Incentives: Earn between $70,000 – $80,000 per year, with performance-based incentives.
Leadership Role: Opportunity to lead a well-established property in a growing and thriving market.
Supportive Ownership: Work closely with an ownership team that values long-term success and employee development.
Impactful Work Environment: Play a crucial role in shaping the hotel’s operations and guest experience.
Why Join Us?
This role offers an exciting opportunity for an experienced hospitality professional to lead a dedicated team and contribute to the ongoing success of a well-established hotel in Nanaimo, BC. If you are passionate about operational excellence, guest satisfaction, and driving business success, this position is perfect for you!
As a Hotel Operations Manager, you will enjoy the opportunity to make strategic decisions, enhance the guest experience, and build a motivated team. Your leadership and expertise will directly impact the hotel’s success and reputation within the hospitality industry.
How to Apply
If you are a hospitality professional looking for an engaging leadership role, apply today!
Contact Marc Roberts at 604.268.6202 x6 or submit your resume in confidence below.
We look forward to reviewing your application and considering you for this exciting opportunity!