Remote Live Chat Support Agent (Flexible Hours) United States
🌟 Join Our Team as a Remote Live Chat Support Agent
📍 Location: United States / Remote
💼 Job Type: Full-Time / Part-Time / Contract
🕒 Schedule: Flexible (Days, Evenings, or Weekends)
Are you a people person who thrives on helping others and delivering great customer service? Do you have a passion for communication and a knack for problem-solving? Are you looking for a flexible, remote role with a company that values creativity, innovation, and professional growth?
International Fashion Academy is currently seeking a proactive and customer-focused Live Chat Support Agent to join our remote support team. This is an exciting opportunity to become the first point of contact for our clients and students, supporting their journey through our unique fashion education programs.
This is a fully remote role, offering flexible scheduling that adapts to your lifestyle—perfect for motivated individuals who are self-disciplined, detail-oriented, and committed to delivering a world-class customer experience.
👗 About International Fashion Academy
At International Fashion Academy, we specialize in innovative online fashion programs that inspire creativity in learners of all ages. From kids and teens to adults and aspiring designers, we offer a dynamic curriculum that includes sketching, sewing, draping, pattern-making, textile design, accessories, and even fashion website creation.
Our academy is proud to host an Annual Fashion Show that allows students to showcase their designs, plus we offer private lessons, birthday parties, and exclusive workshops. Everything we do is designed to nurture individual talent and prepare students for success in the global fashion marketplace.
💬 About the Role: Live Chat Support Agent
As a Live Chat Support Agent, you will play a key role in ensuring that our customers and students receive fast, helpful, and friendly assistance at every step of their journey with us. Whether it’s answering questions about classes, resolving technical issues, or helping with account inquiries, your main goal will be to deliver a smooth, supportive, and efficient customer experience through our live chat platform.
🛠️ Key Responsibilities
- Engage with customers in real time via live chat, responding to inquiries promptly, professionally, and with empathy.
- Deliver accurate information by utilizing our internal knowledge base, tools, and resources.
- Resolve customer concerns by providing troubleshooting support and escalating complex issues to the appropriate team when necessary.
- Maintain customer satisfaction standards by meeting or exceeding performance KPIs, including response time, resolution rate, and customer feedback.
- Record and track interactions by clearly documenting conversations and outcomes in our CRM system.
- Stay informed by keeping up to date with our product offerings, policies, procedures, and platform updates.
- Collaborate cross-functionally with other departments, such as Tech Support or Academic Advisors, to ensure quick issue resolution.
- Uphold the brand voice and values of International Fashion Academy by providing helpful, respectful, and positive communication.
✅ Qualifications & Requirements
We’re looking for individuals who are service-oriented, enthusiastic, and capable of thriving in a remote-first environment. Ideal candidates should have the following:
- Previous experience in customer support, preferably in a live chat or online service role.
- Excellent written communication skills in English; the ability to express yourself clearly and professionally is essential.
- Comfort with technology, including using CRM tools, customer service software, and chat platforms (e.g., Zendesk, Intercom, or similar).
- Strong organizational skills and the ability to manage multiple conversations at once without losing track of details.
- High-speed internet connection and a reliable home workspace (laptop or desktop with updated browser and tools).
- Flexibility in schedule, with the ability to work evenings, weekends, or holidays if required.
- Bonus: Multilingual abilities, especially Spanish or French, are a plus.
🎁 What We Offer
Working with International Fashion Academy comes with a host of professional and personal benefits. Here’s what you can expect:
- 🌐 100% Remote Work – Work from the comfort of your own home, no commute required.
- 🕓 Flexible Scheduling – Customize your working hours around your lifestyle.
- 📚 Ongoing Training & Support – We provide the tools, resources, and mentorship to help you succeed.
- 💸 Performance-Based Incentives – Earn bonuses for meeting or exceeding targets.
- 🚀 Growth Opportunities – We’re a growing organization and we love to promote from within. Standout performers have access to leadership roles and special projects.
- 👩🎓 Access to Creative Programs – Be part of a company that values creativity, education, and individuality. You’ll even gain insight into the fashion industry through our unique offerings.
- 💬 A Supportive Remote Culture – Join a close-knit team that values collaboration, encouragement, and innovation—even across time zones.
🧵 About Our Culture
At International Fashion Academy, we believe fashion is for everyone. Our programs are designed to ignite imagination and build real-world skills, no matter a student’s age or background. That same inclusive, uplifting spirit flows through our company culture.
We celebrate:
- Diversity and inclusion
- Creative freedom and exploration
- Lifelong learning
- Work-life balance
- Remote collaboration and mutual respect
When you join our team, you’re not just answering customer messages—you’re helping students unlock their creative potential, connect with mentors, and become part of a global fashion community.
📩 Ready to Apply?
If you’re excited about delivering exceptional customer service, thrive in a remote environment, and love the idea of being part of a fashion-forward educational brand, we’d love to hear from you.