Remote Entry-Level Text Chat Support | £27/Hour
Are you looking to kickstart your career in customer service without having to leave your home? Do you have a talent for written communication and a calm, solution-focused attitude? We are hiring remote Entry-Level Text Chat Support Agents to provide top-tier support to our customers—all from the comfort of your home. This opportunity offers competitive pay, flexibility, and professional growth for individuals who are eager to start a rewarding remote career.
Position Overview:
As an Entry-Level Text Chat Support Agent, you will be the first point of contact for customers seeking assistance via live chat. This is a fully remote, work-from-home role that pays £27 an hour. You don’t need any prior experience—just strong English writing skills, a reliable internet connection, and a positive attitude.
This is an ideal position for students, career changers, stay-at-home parents, or anyone seeking remote work with flexible hours. Full training will be provided, so you feel confident in your role and equipped to help customers efficiently.
Key Responsibilities:
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner
- Provide accurate information about products, services, and company policies
- Resolve customer concerns and troubleshoot minor technical issues
- Escalate complex problems to the appropriate team when necessary
- Maintain detailed and accurate records of customer interactions
- Follow standard procedures and guidelines for chat communication
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction
What You’ll Bring:
- Excellent written communication skills in English
- Basic computer literacy and ability to type quickly and accurately
- Strong attention to detail and ability to multitask
- Positive attitude and willingness to learn
- Reliable internet connection and access to a quiet work environment
- A proactive approach to problem-solving and a customer-first mindset
- Ability to work independently with minimal supervision
Preferred But Not Required:
- Previous experience in customer service, online support, or a similar role
- Familiarity with CRM tools or chat platforms such as Zendesk, Intercom, or LiveChat
- Ability to work flexible shifts, including evenings or weekends, if needed
What We Offer:
- Competitive Pay: Earn £27 an hour with opportunities for bonuses and raises based on performance
- 100% Remote: Work from anywhere in the UK or abroad as long as you have a stable internet connection
- Training Provided: Comprehensive onboarding and continuous coaching to help you grow
- Flexible Scheduling: Choose shifts that work with your personal commitments
- Growth Opportunities: Potential to move into supervisory or training roles over time
- Supportive Environment: Join a remote team that values communication, empathy, and teamwork
Why This Role is Great for Entry-Level Candidates:
- No previous experience is needed—just a willingness to learn
- Avoid the daily commute and save money working from home
- Develop in-demand skills in customer support, tech platforms, and communication
- Gain professional experience with a reputable company
- Join the fast-growing world of remote and digital careers
Work Schedule:
This role offers flexible scheduling options to accommodate a variety of lifestyles. Part-time and full-time roles are available. Shifts are assigned weekly and may include mornings, afternoons, evenings, or weekends depending on availability.
Technical Requirements:
To ensure success in your role, please ensure you meet the following technical requirements:
- Laptop or desktop computer with updated operating system
- Reliable high-speed internet connection (minimum 10 Mbps download speed)
- Headset or headphones with microphone for team meetings
- Quiet workspace free from distractions
Application Process:
Applying is quick and easy. Simply submit your CV and a brief cover letter explaining why you’re interested in the role. Selected candidates will be invited for an online assessment followed by a video interview. If successful, you’ll begin training within the following 1–2 weeks.
Start Your Remote Career Today!
This is your chance to start an exciting career in remote customer support. You’ll be part of a growing, forward-thinking company that values your contribution and invests in your growth. Whether you’re looking for your first job or a flexible way to earn income, this opportunity is for you.