Remote Customer Service Executive | £25K + 38 Days Holiday & Benefits
Customer Services Executive – Remote Role with Exceptional Benefits
Are you passionate about delivering excellent customer service and building strong client relationships? Do you want to work remotely while still being part of a dynamic, global organisation? If so, this opportunity as a Customer Services Executive could be perfect for you. Offering a competitive salary, generous holidays, and a healthy work-life balance, this role allows you to make a real difference while working from the comfort of your home.
About the Role
We are excited to present an opportunity to join our remote customer service team as a Customer Services Executive. In this role, you will play a key part in delivering outstanding support to clients through a variety of channels, including telephone, live chat, and email. You’ll be representing a well-established global organisation committed to providing world-class customer experiences.
The position requires a proactive and positive approach. You will not only handle enquiries and resolve issues but also provide advice on products, services, and order processing. By identifying customer needs and offering complementary products or solutions, you will contribute to customer satisfaction and business growth.
This is a permanent, full-time position offering 38 days of annual holiday, a 35-hour working week, and excellent company benefits.
Key Responsibilities
As a Customer Services Executive, your responsibilities will include:
- Responding to Customer Enquiries – Deliver prompt, accurate, and professional responses via voice, email, and live chat.
- Advising Customers on Products & Services – Guide customers through product details and solutions tailored to their needs.
- Processing Orders – Handle customer orders efficiently and accurately over the telephone.
- Problem Solving – Identify issues quickly and deliver effective solutions to ensure a seamless customer experience.
- Upselling & Cross-Selling – Add value by recommending complementary products or services where appropriate.
- Maintaining Customer Satisfaction – Ensure every interaction reflects our brand values and results in a positive experience.
Candidate Profile
We are seeking candidates who are enthusiastic, reliable, and passionate about customer service. The ideal candidate will demonstrate:
- A strong background in customer service with proven communication skills.
- Previous experience in an office or professional environment.
- Excellent verbal and written communication skills.
- The ability to adapt to the demands of a busy and fast-paced environment.
- A flexible, positive approach with a commitment to delivering results.
- Academic qualifications – GCSE English & Maths or equivalent.
Training & Development
Although this role is primarily remote, candidates must be able to attend an initial two-week training programme at the company’s central London office. This ensures that you gain hands-on experience, in-depth knowledge of the organisation’s systems, and the opportunity to meet colleagues in person.
Additionally, you must be willing to travel to London for occasional meetings, one-to-one training sessions, or team gatherings throughout the year.
This hybrid element strengthens collaboration while allowing you to enjoy the flexibility of remote work.
Why Join Us?
Choosing a career with us means joining a supportive team where your efforts are valued and recognised. Here’s what we offer:
- Competitive Salary – Earn a permanent annual salary with growth potential.
- Work-Life Balance – A 35-hour work week with no weekend shifts ensures a healthy balance between work and personal life.
- Generous Leave Allowance – Enjoy 38 days of holiday per year, one of the most competitive packages in the industry.
- Remote Working – Work from home while staying connected to a global team.
- Employee Benefits – Access to an outstanding benefits package, including:
- Company pension scheme
- Health & wellbeing programme
- Life insurance
- Sick pay
- Ongoing training and career development opportunities
Schedule
- Monday to Friday – Standard weekday hours
- No weekend work – Enjoy your weekends off
- Remote working – With occasional travel to London
About the Organisation
You’ll be joining a global organisation that is passionate about providing exceptional service to its customers. With a commitment to innovation, professional development, and employee wellbeing, the company creates an environment where individuals thrive and teams succeed.
Application Information
Due to high volumes of applications, only shortlisted candidates will be contacted within 3–5 working days. If you do not hear from us in this timeframe, please assume your application has not been successful on this occasion.
Please note that by submitting your CV, you agree to Newman Personnel acting as an employment agency on your behalf. Your application may be shared with relevant clients for similar opportunities should you be a suitable match.
Why This Role is Right for You
If you are someone who thrives in a dynamic environment, has a passion for helping others, and values both personal and professional growth, this role offers an ideal balance of challenge and reward. The combination of remote flexibility, excellent pay, and exceptional benefits makes this opportunity one not to miss.
How to Apply
If you meet the above requirements and are excited about joining a supportive and rewarding workplace, we encourage you to apply today for the Customer Services Executive – Remote Role.
Be part of a team that values you, supports your development, and rewards your dedication. Your future in customer service starts here.
