Remote Customer Service Agent | £25K–£26K per Year
Are you a passionate communicator with a talent for solving problems and creating positive experiences? Join our team as a Remote Customer Service Agent and become the front line of support for a dynamic and customer-focused company. This fully remote role offers the flexibility of working from the comfort of your home while earning a competitive salary between £25,000 and £26,000 per year. We are seeking individuals who are empathetic, articulate, and committed to delivering outstanding service.
About the Role
As a Remote Customer Service Agent, you will serve as the first point of contact for customers via email, live chat, and phone. Your main responsibility will be to ensure that all customer inquiries are handled professionally and efficiently while maintaining a friendly and helpful tone.
The ideal candidate for this position is someone who enjoys helping others, has a strong work ethic, and is capable of managing multiple tasks at once. You’ll work within a supportive team environment and receive comprehensive training to help you succeed in your role.
This is a full-time, remote position, offering a stable work-life balance, excellent growth opportunities, and a chance to work with a company that values your contributions.
Key Responsibilities
- Handle incoming customer queries via phone, email, and live chat.
- Resolve customer complaints quickly and efficiently while ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions using CRM tools.
- Provide accurate information about products, services, policies, and procedures.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Meet and exceed performance targets related to response time, resolution rates, and customer satisfaction scores.
- Maintain a positive and professional attitude in all interactions.
- Collaborate with other departments to ensure customer feedback is communicated and acted upon.
- Continuously develop knowledge of company products and services to provide updated and accurate support.
Ideal Candidate
We are looking for individuals who possess a natural ability to connect with others and find joy in helping people. Here are some of the qualities we value:
- Excellent communication skills – both verbal and written.
- Problem-solving abilities – able to think quickly and logically under pressure.
- Empathy and patience – capable of understanding customer concerns and responding with compassion.
- Attention to detail – precise and thorough in every task.
- Tech-savvy – comfortable using CRM systems, communication tools, and navigating multiple platforms.
- Self-motivated and disciplined – thrives in a remote work environment with minimal supervision.
Requirements
- Prior experience in a customer service or support role is preferred but not required.
- Proficiency in English (spoken and written).
- Access to a quiet workspace and reliable high-speed internet.
- Ability to work flexible hours, including evenings and weekends if required.
- Basic computer skills and familiarity with Microsoft Office, Google Workspace, or similar tools.
- Must be based in the UK and eligible to work full-time.
What We Offer
- Competitive annual salary: £25,000 to £26,000 based on experience and performance.
- Fully remote work: No commuting, work from anywhere in the UK.
- Flexible schedule: Support for work-life balance with reasonable shift patterns.
- Paid training: Full training provided to help you succeed in your role.
- Career growth opportunities: Potential to move into senior roles or specialized departments.
- Supportive team environment: You’ll be part of a company that values your input and supports your development.
- Paid time off and holidays: Generous leave policy to ensure you stay refreshed.
- Health and wellness perks: Access to virtual wellness programs and employee support.
Why Join Us?
We are a company that believes in empowering our employees to reach their full potential. Customer experience is at the heart of everything we do, and we believe that happy, well-supported employees lead to happy customers. In this role, you will be a vital part of our success by providing friendly, helpful, and efficient support to our growing customer base.
Whether you’re looking to build a career in customer service or simply want the flexibility of working from home while helping others, this is your opportunity to make an impact. We provide the tools and resources you need to succeed, along with a work culture that encourages growth, innovation, and respect.
How to Apply
Ready to take the next step in your remote career? We’d love to hear from you! Click the apply button and submit your CV along with a brief cover letter explaining why you’re the right fit for the role. Interviews are conducted via video, and onboarding will be fully remote.