Remote Customer Service Agent | £12.21/Hour
Are you someone who thrives in helping others and delivering exceptional customer service experiences? Do you enjoy solving problems, listening actively, and making a real difference in people’s daily lives? If so, we have an exciting opportunity for you to join a dynamic and supportive team as a Remote Customer Service Agent, earning £12.21 per hour.
As a Remote Customer Service Agent, you’ll serve as the frontline connection between our company and our valued customers. This role is vital to the ongoing success of our business, as you will represent our brand, voice, and values in every interaction. Whether responding to inquiries, resolving issues, or assisting with product or service information, you will play an integral role in maintaining customer satisfaction and loyalty.
This is a remote position, giving you the flexibility to work from the comfort of your home while contributing to a collaborative, professional environment. We believe in empowering our team with the tools, support, and autonomy needed to deliver top-tier service — all while encouraging a healthy work-life balance.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues, complaints, and concerns with empathy, efficiency, and accuracy.
- Provide detailed information about products, services, policies, and procedures.
- Record and update customer data accurately in internal systems.
- Escalate complex issues to supervisors or technical support teams when necessary.
- Follow communication scripts and adhere to company policies and procedures.
- Stay up to date with product knowledge, updates, and training materials.
- Meet performance metrics including response time, customer satisfaction, and issue resolution rates.
What You’ll Bring:
- Excellent verbal and written communication skills.
- A customer-first mindset with a positive, solution-oriented attitude.
- Strong listening skills and the ability to empathize with customer concerns.
- Self-motivated, detail-oriented, and capable of working independently.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Basic computer literacy, including navigating CRM systems and using communication platforms.
Preferred Qualifications:
- Previous experience in a customer service, call center, or support role.
- Familiarity with help desk software or ticketing systems.
- Experience working remotely or managing tasks independently.
- A quiet, distraction-free workspace with a reliable internet connection.
Work Schedule & Compensation:
- Pay Rate: £12.21 per hour
- Type: Part-Time or Full-Time options available
- Location: 100% Remote (UK-based applicants only)
- Schedule: Flexible shifts available (including evenings and weekends)
We understand that flexibility is key, and we work to provide a schedule that fits both our business needs and your personal commitments. Whether you’re looking for a full-time career or a part-time opportunity that fits your lifestyle, this role offers the balance and freedom you need.
Why Join Us?
We’re not just another company looking to fill a customer service role — we’re building a team of passionate individuals who care deeply about helping people and delivering meaningful support.
By joining our team, you’ll enjoy:
- Remote Work Benefits: Skip the commute and work from anywhere in the UK.
- Professional Development: Access to training, workshops, and growth opportunities.
- Team Culture: Work in a collaborative and supportive environment that values your input and ideas.
- Stability: Join a company with a strong foundation, consistent demand, and long-term career opportunities.
- Employee Recognition: We celebrate and reward excellent performance, initiative, and customer satisfaction.
Who Should Apply?
This position is ideal for:
- Students or recent graduates looking for flexible work experience.
- Parents or caregivers seeking a remote role that fits their family schedule.
- Individuals re-entering the workforce who desire a low-barrier, supportive environment.
- Customer service professionals looking for a role with better work-life balance.
- Anyone passionate about helping others and creating a positive impact every day.
What You Need to Get Started:
- A laptop or desktop computer with updated software.
- High-speed internet connection (minimum download speed of 10 Mbps).
- A headset with a microphone (for voice communication).
- A quiet, professional workspace at home.
- Availability for onboarding and training sessions.
How to Apply:
If you’re ready to take the next step in your customer service career and want to work with a forward-thinking company that values remote flexibility, we want to hear from you.
Click the “Apply Now” button and submit your CV along with a brief cover letter highlighting your customer service experience and your interest in remote work. Selected candidates will be contacted for a virtual interview.
Equal Opportunity Employer:
We believe in diversity and inclusion and are committed to creating a workplace that reflects a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, religion, gender, age, disability, or any other protected status.
