Remote Customer Service Advisor | £24K Annually
About the Role
Are you fluent in Czech or Slovak and passionate about delivering top-tier customer service? Are you looking for a rewarding remote career that offers flexibility, stability, and the opportunity to make a real impact in people’s daily lives? If so, we have the perfect opportunity for you.
We’re hiring Remote Customer Service Advisors who are fluent in Czech or Slovak to join a growing international support team. In this role, you’ll be the first point of contact for customers, providing timely, empathetic, and effective support while representing a reputable global brand. This is more than just a job — it’s a chance to become part of a team that values communication, professionalism, and customer satisfaction above all.
Whether you’re based in the UK, Europe, or elsewhere with a stable internet connection, this fully remote opportunity allows you to grow professionally from the comfort of your own home.
Key Responsibilities
- Handle inbound inquiries via phone, email, and live chat in Czech or Slovak (and English where necessary)
- Deliver excellent customer support by resolving issues efficiently and courteously
- Provide accurate information about products, services, policies, and account details
- Escalate technical issues or complaints when necessary following company procedures
- Maintain up-to-date customer records and log interactions using internal CRM tools
- Achieve individual and team performance targets related to customer satisfaction and resolution times
- Collaborate with other departments when needed to ensure customer needs are fully met
- Maintain a high level of professionalism and empathy in all interactions
- Participate in training sessions, virtual team meetings, and regular coaching
- Contribute to the ongoing improvement of support processes and knowledge base content
Requirements
- Fluent in Czech or Slovak (spoken and written)
- Proficient in English (for internal communication and training)
- Previous experience in customer service, contact centers, or support roles is preferred
- Strong communication and problem-solving skills
- Comfortable using online systems, CRM software, and communication tools
- Reliable internet connection and a quiet home working setup
- Ability to multitask and remain calm under pressure
- Flexibility to work shifts, including evenings or weekends if required
- Self-motivated with the ability to work independently
Desirable Skills (Bonus Points)
- Experience working remotely or in a distributed team environment
- Knowledge of customer service platforms like Zendesk, Freshdesk, or Salesforce
- Tech-savvy with basic troubleshooting knowledge
- Prior experience in e-commerce, telecommunications, or tech industries
- A positive, can-do attitude with a genuine desire to help people
What We Offer
- Annual salary of £24,000 paid monthly
- 100% remote position – work from anywhere with reliable internet
- Full-time contract with consistent hours
- Training provided – no need to be an expert from day one
- Paid time off and holiday allowance
- Opportunities for career progression and internal promotions
- A collaborative and inclusive work environment
- Access to online tools, training materials, and technical support
Why Work With Us?
We believe that great customer service begins with empowered employees. When you join our team, you’re not just taking a job — you’re joining a company that cares about your growth, your well-being, and your success.
Here’s what sets us apart:
- Remote First: We were remote before it was cool. Our systems, processes, and culture are built around remote collaboration and flexibility.
- Global Culture: You’ll work alongside colleagues from around the world, creating a diverse and enriching experience.
- Work-Life Balance: We respect your time. We believe that well-rested, happy employees create the best customer experiences.
- Learning & Development: From day one, you’ll have access to coaching, mentorship, and resources to help you grow your skills and career.
Day in the Life
Imagine starting your day with a fresh cup of coffee (or tea) at your home workspace. You log in to your secure remote system, check your schedule, and begin assisting customers via chat or phone. Each interaction is an opportunity to solve problems, offer clarity, and make someone’s day better — all while communicating in your native Czech or Slovak language.
Your manager checks in virtually once a week, you’re part of a supportive team chat for real-time help, and you receive performance feedback regularly to ensure you’re continuously improving. Best of all, your commute is a matter of seconds — no traffic, no stress.
How to Apply
If you’re passionate about customer service and want to join a company that values your language skills and remote flexibility, apply now. We review applications on a rolling basis and look forward to hearing from you.
Click the “Apply Now” button or send your CV and a short cover letter highlighting your Czech or Slovak fluency and relevant experience.
