Certainly! Based on the information provided in the job posting for the Remote Chat Support Specialist position at Aetna, here is a comprehensive job description:

Job Title: Remote Chat Support Specialist
Location: Remote (Based in Indianapolis, Indiana)
Employment Type: Part-Time
Experience Level: Associate (Minimum 3 years of experience required)
Application Deadline: August 8, 2024
Company: Aetna

Job Summary:

Aetna, a leading healthcare company, is seeking a dedicated and energetic Remote Chat Support Specialist to join our team. This role involves providing exceptional customer service through live chat support, assisting clients with inquiries related to insurance plans, benefits, and technical issues. The ideal candidate will possess strong problem-solving skills, excellent written communication abilities, and a commitment to maintaining confidentiality and data security.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information regarding insurance plans, benefits, and services.
  • Troubleshoot and resolve technical issues related to online tools and resources.
  • Collaborate with team members to ensure a seamless and efficient customer experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Adhere to company policies and procedures, ensuring confidentiality and data security.

Qualifications:

  • Minimum of 3 years of experience in a customer service or support role.
  • High school diploma or equivalent required.
  • Energetic and dedicated personality with a strong attention to detail.
  • Excellent written communication skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office and web-based applications.

Benefits:

  • Vision insurance.
  • Paid Time Off (PTO).
  • Gym membership.

Working Environment:

Aetna is committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.

Equal Opportunity Statement:

Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

How to Apply:

Interested candidates should apply through GrabJobs. You will be notified if shortlisted for the position.

If you need assistance tailoring this job description further or have any other questions, feel free to ask!

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