No Phone Chat Support Agent – £27/hr, Remote, No Experience Needed
Are you looking for a flexible, remote job with great pay and zero phone calls? This No Phone Chat Support Agent position could be exactly what you need. Perfect for beginners, students, career changers, or anyone seeking a stress-free role, this opportunity allows you to work from anywhere and earn a competitive rate of £27 per hour—all without previous experience. You’ll be assisting customers via live chat, resolving simple inquiries, guiding users through processes, and delivering exceptional customer service—all through written communication.
About the Role:
As a No Phone Chat Support Agent, your main responsibility is to provide support to customers through live chat systems, help desks, and messaging platforms. This is a non-voice role, meaning you won’t be required to speak with customers over the phone—making it ideal for people who prefer text-based interactions or are not comfortable with voice calls.
This role involves handling multiple customer queries simultaneously, offering quick and effective solutions, and escalating issues when necessary. You will be trained on all tools and resources, so you don’t need prior experience in customer support.
Whether you are looking for full-time hours, part-time flexibility, or even side income, this remote role gives you the freedom to choose your schedule and the comfort of working from your own home—or anywhere with a secure internet connection.
Key Responsibilities:
- Respond to customer queries via live chat, messaging systems, or email.
- Provide clear, accurate, and friendly communication to resolve issues.
- Troubleshoot problems using provided resources and tools.
- Escalate unresolved issues to senior support staff or technical teams.
- Log customer interactions and update internal databases.
- Maintain confidentiality and professionalism at all times.
- Meet daily response targets and quality performance metrics.
- Continuously learn and adapt to product or policy updates.
Who Should Apply:
- Beginners/New Grads: No experience? No problem. This role is designed for entry-level candidates.
- Remote Job Seekers: If you want to avoid commuting and work from home, this is ideal.
- Career Changers: If you’re looking to shift from retail, hospitality, or other industries into remote work, this role offers a great transition.
- Introverts or Non-Talkers: If you prefer written communication over phone calls, this non-voice job is a perfect match.
- Students or Part-time Workers: Great for those who want flexible working hours.
- Stay-at-Home Parents or Caregivers: Work around your family schedule with ease.
Required Skills:
- Basic computer literacy (typing, navigating web tools, multitasking).
- Good written communication skills in English.
- Ability to stay calm and professional in a fast-paced environment.
- Attention to detail and strong reading comprehension.
- Reliable internet connection and quiet workspace.
Perks and Benefits:
- High Pay: Earn £27 per hour—competitive for entry-level roles.
- Work from Anywhere: Fully remote—work from your home, a café, or while traveling.
- Flexible Hours: Choose shifts that fit your schedule.
- No Phone Work: Entirely chat-based support. No voice or call center work involved.
- No Experience Required: Full training provided. Ideal for beginners.
- Work-Life Balance: Set your own hours and take breaks when you need them.
- Career Progression: Opportunities for promotion to team lead or QA roles based on performance.
A Day in the Life:
Once logged in, you’ll receive incoming chat requests from customers who may need help with their orders, billing questions, product guidance, or troubleshooting. You’ll access internal systems to find solutions, copy/paste helpful links or templates, and ensure each customer feels heard and supported. You may be handling 2–3 chats at once, so multitasking and quick thinking are useful skills to develop.
Your manager or team lead will be available for help through internal chat if you get stuck. You’ll also have access to a knowledge base with scripts and FAQs to assist with most common issues. Every shift will leave you feeling productive, valued, and part of a supportive virtual team—even if you’re working in your pajamas.
Training & Onboarding:
Training is completely online and typically lasts 3–5 days, depending on your availability and learning speed. You’ll learn about the company’s tools, customer service policies, communication tone, and how to handle various types of customer inquiries.
You’ll be paid during training, and once you complete onboarding, you can start picking up live shifts immediately.
Application Process:
- Online Application – Fill out a quick form with your contact info and availability.
- Typing/Chat Simulation Test – A short test to evaluate your chat response speed and clarity.
- Video-Free Interview – No camera required. You’ll complete a written Q&A or email-style interview.
- Training Invite – If selected, you’ll get details for your onboarding and training schedule.
Tools You Might Use:
- Zendesk or Intercom (for chat support)
- Slack or Microsoft Teams (for internal team communication)
- Google Workspace or Microsoft Office
- CRM tools or ticketing systems
- Internal knowledge base
Success Tips:
- Type with confidence and clarity. Use proper grammar and be friendly.
- Don’t rush replies—accuracy is more important than speed at the start.
- Follow the scripts provided, but don’t be afraid to show empathy.
- Ask questions during training and take notes for reference.
- Use keyboard shortcuts and multitasking techniques to work efficiently.
Final Thoughts:
This No Phone Chat Support Agent role is one of the most beginner-friendly remote jobs available today. It doesn’t require a college degree, years of experience, or even customer service background. If you can write clearly, stay organized, and remain calm under pressure, you already have what it takes to succeed. Add the flexibility of working from anywhere, no phone pressure, and a solid £27/hour pay rate—and you’ve got a rare opportunity worth seizing.
Apply now and start your remote work journey with a company that values simplicity, support, and personal freedom.