Work from Home: Live Chat Support (Remote) | $25–$35/hr
About Live chat support
We are seeking a tech-savvy, customer-focused Live Chat Support Specialist to join our growing remote support team. In this role, you’ll be the first point of contact for customers seeking real-time assistance through live chat. You’ll provide friendly, efficient, and accurate support while delivering a personalized experience that reflects our commitment to customer satisfaction.
This is a 100% remote position with flexible scheduling options. Whether you’re a seasoned support professional or a quick learner passionate about helping others, this opportunity offers meaningful work, competitive hourly pay, and the chance to join a collaborative, digital-first team.
What You’ll Do
As a Live Chat Support Specialist, your primary responsibility will be to engage with customers through a live chat platform, answer their inquiries, resolve product or service-related issues, and ensure every customer leaves the chat feeling heard and supported. Responsibilities include:
- Respond promptly to customer queries via live chat, with high attention to detail and tone.
- Troubleshoot basic to moderately complex issues and provide solutions or escalate when necessary.
- Deliver accurate product or service information based on the customer’s needs.
- Maintain a deep understanding of company offerings, policies, and systems.
- Handle multiple chats simultaneously while maintaining a high level of service.
- Document customer interactions and maintain thorough records in CRM tools.
- Meet or exceed daily performance metrics such as chat response time, customer satisfaction, and issue resolution.
- Collaborate cross-functionally with the customer service, technical support, and product teams to report common issues and contribute to service improvements.
- Uphold the brand’s voice and professionalism during every interaction.
Who You Are Live chat support
We’re looking for someone who is both customer-obsessed and resourceful. You’re a great communicator, a fast learner, and comfortable using a variety of tech tools in a fast-paced environment. Ideal candidates are:
- Empathetic and able to remain calm under pressure.
- Self-motivated, disciplined, and comfortable working independently.
- Tech-literate and experienced with chat software, ticketing systems, or CRMs (e.g., Zendesk, Intercom, Freshdesk, etc.).
- Comfortable handling multiple chats at once without compromising quality.
- Experienced in remote communication and time management.
Requirements in Live chat support
- High school diploma or equivalent required; college degree preferred.
- 1–2 years of customer service or support experience preferred (chat support experience is a plus).
- Excellent written communication skills with a strong command of grammar and spelling.
- Typing speed of 50+ WPM with accuracy.
- Must have a reliable internet connection and access to a quiet, dedicated work environment.
- Availability to work flexible shifts, including evenings and weekends if needed.
- Legally authorized to work in the U.S.
Nice to Have
- Experience in SaaS, e-commerce, tech, or startup environments.
- Bilingual (English + Spanish, French, or other languages) is a plus.
- Familiarity with knowledge base creation, macros, and live chat analytics.
Why Join Live chat support Us?
This isn’t your typical support job. We value our support team as frontline brand ambassadors. As a Live Chat Support Specialist, you’ll help shape the customer experience, contribute to internal process improvements, and have your voice heard in a collaborative digital culture.
Here’s what you’ll enjoy:
- Competitive hourly pay ($25–$35 based on experience)
- 100% remote work – no commute, no dress code, total flexibility
- Supportive, inclusive, and diverse team culture
- Career growth opportunities in customer success, operations, or product
- Paid training and continuous learning resources
- Recognition programs and team incentives
- Access to modern software tools and a cloud-based support system
Your First 30 Days
We set you up for success with a structured onboarding process, including:
- A deep dive into our products, policies, and tone of voice
- Hands-on training with senior support reps
- Access to a knowledge base, chat scripts, and best practices
- Live practice chats and ongoing mentorship
You’ll begin taking live chats in week 2–3, with real-time support available as you gain confidence. By the end of your first month, you’ll be fully integrated into our support workflow, with clear performance goals and peer feedback to help you grow.
How to Apply in Live chat support
We’re excited to learn more about you. To apply:
- Submit your resume and a short cover letter highlighting your remote work experience (if any) and why you’re interested in this role.
- Be prepared to complete a short written test (chat simulation).
- Interviews will be conducted via video (Zoom or Google Meet).
Equal Opportunity Employer in Live chat support
We believe diversity fuels innovation and growth. We are proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, age, or disability status.
Join our team and help us redefine remote customer support, one chat at a time. If you’re someone who thrives in a digital space, loves helping people, and is looking for a flexible and rewarding job, we’d love to hear from you!