Live Chat Agent | Hybrid | £25K–£26K/yr | UK
Are you a tech-savvy, people-oriented individual with a passion for delivering outstanding customer service? We’re looking for an enthusiastic and reliable Online Live Chat Agent to join our customer service team in the UK. This is a hybrid role, offering the flexibility of working 3 days from home and 2 days in the office, making it ideal for professionals seeking work-life balance.
As a Live Chat Agent, you will be the first point of contact for our customers, providing real-time support via live chat. Your role will involve resolving queries, troubleshooting basic technical issues, guiding users through our website or services, and ensuring every interaction leaves a positive impression of our brand.
This is more than just a job—it’s an opportunity to be part of a fast-growing, digital-first company that values innovation, collaboration, and most importantly, people.
Key Responsibilities of Live Chat Agent
- Respond promptly and professionally to customer queries via the live chat system.
- Understand customer needs and provide accurate, valid, and complete information.
- Troubleshoot issues or escalate complex queries to the appropriate department.
- Deliver a seamless, friendly, and efficient service that enhances customer satisfaction.
- Manage multiple chats simultaneously while maintaining attention to detail.
- Follow communication procedures, guidelines, and policies.
- Keep detailed records of customer interactions, comments, and complaints.
- Identify trends in customer feedback and report recurring issues.
- Maintain a strong understanding of company products, services, and promotions.
- Meet daily, weekly, and monthly KPIs related to response time, customer satisfaction, and chat resolution.
About live chat agent
To succeed in this role, you must be a proactive, articulate communicator with a customer-first mindset. You thrive in a digital environment, are comfortable multitasking, and have a knack for solving problems efficiently.
Required Skills and Experience in live chat agent:
- Prior experience in a customer service or support role (live chat experience preferred).
- Excellent written communication skills with impeccable grammar and spelling.
- Comfortable working with chat platforms, CRM systems, and other customer service tools.
- Fast typing speed with a high level of accuracy (ideally 45+ WPM).
- Ability to handle pressure and remain calm in fast-paced scenarios.
- A positive attitude, strong work ethic, and dedication to customer satisfaction.
- Good organisational and time management skills.
- Able to work independently as well as collaboratively within a team.
- Familiarity with e-commerce platforms, retail systems, or SaaS products is a plus.
Work Environment
We understand the importance of flexibility. This role allows you to work remotely three days a week and collaborate in-person with your team for two days. Our hybrid model promotes productivity, creativity, and mental well-being. Whether you prefer working from your home office or bouncing ideas off teammates at our location, we give you the freedom to do your best work in a way that suits your lifestyle.
Benefits of live chat agent
We believe in rewarding our employees not just with competitive salaries but with a wide range of perks and benefits that support your personal and professional growth.
- £25,000 – £26,000 annual salary, based on experience
- Hybrid work model (2 days office / 3 days home)
- 25 days annual leave plus bank holidays
- Additional holiday purchase scheme
- Full training and onboarding provided
- Flexible working hours
- Company pension scheme
- Monthly performance bonuses and incentives
- Wellness programs and mental health support
- Opportunities for progression and career development
- Friendly, inclusive, and supportive team culture
- Modern office space with snacks, coffee, and breakout areas
Why Join live chat agent Us?
We’re a forward-thinking company that understands the value of people. Our customer support team is the heart of our business, and we invest heavily in training, tools, and a positive work culture to help you succeed. Whether you’re just starting your career in customer service or looking to level up your skills in a hybrid role, you’ll find a welcoming and inspiring environment here.
Our team is diverse, inclusive, and constantly innovating. We’re proud to say that our employees enjoy working with us and many have progressed to leadership roles within the company.
Application Process
We aim to keep things simple and transparent. After submitting your CV, shortlisted candidates will be invited to:
- Complete a brief online assessment (typing speed and customer service scenarios)
- Attend a virtual interview with our hiring team
- If successful, receive an offer within 3–5 business days
We welcome applications from all backgrounds and are committed to creating a workplace where everyone feels valued and empowered.
Ready to Join Us?
If you’re looking for a fulfilling role in a growing digital company where your communication skills and attention to detail will shine, we want to hear from you.
Apply now and take the next step in your customer service career as a hybrid online live chat.