Delivery Manager Public Digital Farringdon, Exeter, UK
Role Title: Delivery Manager
Salary: £60-£80k
Location: London – a mix of remote and hybrid working
Scope: Full Time – Perm/Contract
We are Public Digital, a digital transformation consultancy. We help global institutions thrive in the internet era by applying modern culture, processes, business models, and technologies. We work with senior leadership and delivery teams worldwide, advising large organizations and governments on six continents.
We’re a values-driven, ethical organization. You can read about our ten positions on the Public Digital website. We only partner with organizations that align with our values.
We value attitude as much as skill. We look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. Our theory of change is: Digital. Teams. Work. We believe transformation is about people, and change comes from creating great teams and empowering them.
The Role
What you’ll be doing
Delivery Manager role will start with a 6-month embedded project with one of our clients. As an experienced Delivery Manager at Public Digital in Farringdon, Exeter, UK, you will:
- Lead and implement changes to achieve our client’s vision and delivery plan.
- Build and maintain a motivated, skilled multidisciplinary team.
- Be accountable for delivering products and services in the client’s transformation plan.
- Set up an agile environment for designing, building, and iterating user-centered services.
- Facilitate team work and lead the collaborative, dynamic planning process.
- Support the Service Designer, Product Manager, and User Researcher in prioritizing and delivering the roadmap.
- Develop iterative working methods, planning delivery in an agile, service-led way.
- Act as a servant leader, identifying and resolving challenges or blockers.
- Manage dependencies to get the best value within constraints.
- Manage risks, budgets, and people within the delivery team to ensure value for money.
- Support the Product Manager and team in breaking down problems into smaller units and user stories for delivery.
How you’ll do it
As a Delivery Manager, you will embed service delivery cultures, methodologies, and best practices into the client team. You will:
- Coach the team and organization to shift mindsets and ways of working for continuous improvement.
- Develop open, collaborative multidisciplinary ways of working.
- Get to know the client to apply the most appropriate agile and lean tools and techniques.
- Foster a collaborative, communicative working culture focused on what’s most important.
- Share your expertise confidently, setting direction and providing support across all levels of the organization, including senior decision-makers.
Requirements
Essential attributes:
- Deep knowledge of a range of agile tools and techniques.
- Be a servant leader, enabling and empowering teams to become autonomous practitioners.
- Develop strong situational awareness within the team.
- Ability to develop rhythm and momentum in the team.
- Adept at navigating an organization to remove blockers.
- Strong communicator between technical and non-technical stakeholders.
- Communicate effectively across organizational, technical, and political boundaries.
- Advocate for the team to create trust and authenticity.
- Quickly grasp and understand the challenges and opportunities in the client’s sector.
Benefits
What’s on Offer:
- Be part of our amazing work culture. Read more about it on our Careers page, which details our culture, employees, and benefits.
How you will be assessed:
- Blind Sifting: Your anonymized CV and answers to sifting questions will be reviewed by the hiring managers and talent team. We recommend completing your application thoroughly. Note: We use tools to detect AI-generated answers and will reject candidates if AI technology is suspected.
- Phone Interview: A 30-minute call with the talent team to discuss your experience, motivations for the role, and clarify any details from your application.
- Panel Interview: A formal interview with the hiring manager and team members, including a case study presentation and Q&A session.
- Informal Meeting: A more casual meeting with a peer to discuss company culture and other topics.
Important Note: If you feel you meet most of the criteria, we encourage you to apply. Research shows female candidates are less likely to apply if they don’t meet all the requirements.
