Customer Support Rep (Remote – USA) | Full-Time/Part-Time
Now Hiring: Customer Support Representative (Remote – United States)
Location: Remote (U.S. Time Zones)
Compensation: $6/hour base salary + commission potential
We’re expanding our dedicated customer support team and are currently seeking Customer Support Representatives who are passionate about creating exceptional experiences for our landline users. If you have an advanced command of the English language and a deep desire to help people, this could be the opportunity you’ve been looking for.
About the Role
As a Customer Support Representative at Community Phone, you will be the front line of communication with our customers. You’ll be responsible for ensuring that every customer receives friendly, professional, and efficient support. Your goal is not just to resolve issues, but to leave each customer feeling valued, heard, and supported.
We are looking for individuals who enjoy problem-solving, communicating clearly, and going above and beyond to create extraordinary customer interactions. Your role will be critical in helping us maintain high customer satisfaction and build long-term relationships with our users.
Responsibilities
In this role, you will:
- Customer Support Rep Track and document customer issues and concerns, helping to identify trends and recurring challenges that require attention or escalation.
- Customer Support Rep Collaborate with cross-functional teams to remove customer obstacles and streamline the user experience.
- Customer Support Rep Work diligently to ensure that every customer has an exceptional support experience.
- Customer Support Rep Engage with customers who are considering cancellation, identifying their concerns and working toward solutions that retain their loyalty.
- Customer Support Rep Listen attentively to uncover customer needs and identify opportunities to upsell additional products or services that provide greater value and savings.
- Customer Support Rep Demonstrate empathy and patience, providing clear, professional communication across all interactions.
What We’re Looking For
You will thrive in this position if you possess the following qualities and qualifications:
- You remain calm under pressure and are capable of establishing rapport with a wide range of individuals.
- You are kind at heart and committed to treating others with respect and understanding in every interaction.
- You are adaptable, with the ability to adjust to new tools, systems, or procedures quickly and efficiently.
- You have excellent verbal and written English communication skills and can convey information clearly, accurately, and professionally.
- You are a skilled multitasker who can handle various tasks while maintaining a high standard of quality and accuracy.
- You are organized by nature and can prioritize tasks effectively to stay on top of customer needs and internal processes.
- Experience using support platforms such as Zendesk, HubSpot, or similar CRM tools is preferred.
Compensation and Schedule
We offer a base hourly wage of $6, along with the opportunity to earn commissions based on your performance. We value our team’s contributions and provide performance-based incentives to recognize excellent work.
Who We Are: Our Culture at Community Phone
At Community Phone, our culture is rooted in a deep commitment to our customers and our mission. We believe in creating a work environment where team members are empowered, supported, and encouraged to grow. Here’s what makes our team unique:
- Curiosity and Learning: We value a mindset of growth and continuous improvement. We encourage open-mindedness, learning from mistakes, and asking thoughtful questions. Our team is dedicated to ongoing development, allowing us to take on challenges and improve our skills every day.
- Efficiency Where It Counts: We believe in operating lean and being resourceful. Rather than overcomplicating processes, we prioritize delivering value efficiently. Our team is agile, pragmatic, and driven by results.
- Bias Toward Action: We value decisiveness and proactivity. Rather than overanalyzing, we move forward with confidence, knowing that action drives progress. This spirit of initiative helps us deliver a world-class product and customer experience.
- Transparency and Direct Communication: Clear, honest, and timely communication is one of our core principles. We believe in addressing challenges directly and respectfully, allowing us to work through issues quickly and maintain strong relationships within our team and with our customers.
- Founder Mindset: We treat our work as an extension of ourselves. Every team member takes ownership of their role, approaches tasks with pride, and is committed to delivering the highest quality outcomes. We are driven to constantly improve, both individually and collectively.
- Caring Mentality: At the heart of our company is a shared commitment to care—about our customers, our teammates, and our mission. We believe in collaboration over competition and place the success of the customer and the team above individual recognition.
Apply Today
If you are excited about the idea of being part of a fast-growing, customer-obsessed team, we would love to hear from you. This is your chance to work in a supportive, mission-driven environment that values empathy, action, and growth.
Submit your application today and start your journey with Community Phone. Join a team where your voice matters, your work has impact, and your dedication is genuinely appreciated.