Remote Customer Support Agent—£20/hr UK Equivalent
About Customer Support Agent:
Are you passionate about creating memorable customer experiences through social media? Do you have a knack for turning online interactions into brand loyalty? If so, we have the perfect role for you. As a Customer Experience Social Media Agent, you will be the voice of our brand across multiple digital platforms. You’ll play a critical role in delivering responsive, empathetic, and solution-focused support to our global customer base.
You’ll work remotely, collaborating with a global team to provide real-time responses to customer inquiries, feedback, and concerns via social media platforms such as Facebook, Twitter (X), Instagram, LinkedIn, and others. Your ability to respond promptly, professionally, and with personality will shape how customers perceive and engage with our brand.
This is a great opportunity for individuals who are confident communicators, highly organized, digitally savvy, and genuinely enjoy helping others. Whether you’re looking for a flexible side gig or a long-term remote role, we welcome applications from candidates across the UK.
Key Responsibilities of Customer Support Agent:
- Monitor and respond to customer messages, comments, reviews, and mentions across social media platforms in real time.
- Provide friendly, personalized support that reflects the brand’s tone and values.
- Escalate complex or sensitive issues to the appropriate internal teams.
- Maintain accurate logs of interactions and resolutions within our CRM or social management tools.
- Help identify common customer issues and feedback trends to contribute to the continuous improvement of our products and services.
- Collaborate with the marketing and product teams to provide feedback and insights from the customer community.
- Protect the brand reputation by handling challenging interactions with professionalism and tact.
- Occasionally assist with outbound communication during marketing campaigns or product announcements.
Skills & Experience Required in Customer Support Agent:
- Proven experience in customer service, social media management, or community support.
- Exceptional written communication skills with a natural, empathetic tone.
- Deep understanding of social media platforms, trends, and best practices.
- Ability to multitask across several platforms and manage high volumes of customer queries.
- Comfortable working independently with minimal supervision in a remote environment.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Familiarity with customer service tools like Zendesk, Sprout Social, Hootsuite, or similar software is a plus.
- Flexibility to work shifts that may include evenings, weekends, or holidays as needed.
Desirable Qualifications in Customer Support Agent:
- Degree or certification in Marketing, Communications, Business, or a related field.
- Multilingual abilities (especially Spanish, French, or German) are highly advantageous.
- Experience working in a global, remote-first team.
- Prior experience working for a consumer-facing digital brand.
What We Offer in Customer Support Agent:
- Competitive hourly rate of £20 per hour, paid weekly or bi-weekly.
- Fully remote position – work from anywhere in the UK.
- Flexible scheduling to suit your availability.
- Supportive, inclusive work culture with regular virtual team check-ins.
- Opportunities for professional growth and long-term engagement.
- Access to internal training resources and performance coaching.
- The chance to represent an internationally respected brand that values excellent customer service.
Who You Are Customer Support Agent:
You’re a digital native who understands the importance of positive online experiences. You love engaging with people, solving problems, and turning everyday challenges into success stories. You’re proactive, tech-savvy, and deeply customer-oriented. Whether someone is commenting on a post or DMing with a complaint, you see each interaction as a chance to make a difference.
You bring heart to customer service and know how to craft a response that makes a customer feel seen, heard, and helped. You’re not afraid to speak up when you see areas for improvement, and you’re constantly looking for ways to better serve the community. If you’re excited by fast-paced environments, collaboration, and direct customer impact—this role is calling your name.
Application Process:
Ready to join us? Submit your CV, a short cover letter, and links to any relevant work (if applicable). As part of the process, you may be asked to complete a short social media response simulation or writing task to demonstrate your tone, clarity, and customer empathy.
Equal Opportunity Employer in Customer Support Agent:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.