Remote Customer Success Manager (UK) | £62K–£93K/yr
About the Role
Are you a proactive, people-first professional looking to make a real impact from the comfort of your own home? We’re on the lookout for an experienced Customer Success Manager (CSM) to join our growing team and help us deliver exceptional value to our clients. This is a fully remote role based in the UK, offering a competitive salary range and plenty of room for growth.
As a Customer Success Manager, you’ll be the bridge between our company and our clients—ensuring they’re satisfied, supported, and set up for long-term success. You’ll work across teams to deliver seamless onboarding, drive product adoption, and maximize client retention and satisfaction.
This is more than just a job—it’s a chance to work at the heart of customer relationships, build meaningful connections, and truly influence the direction of customer experiences.
Key Responsibilities
- Client Onboarding: Guide new customers through the onboarding process, ensuring a smooth and efficient transition from sales to service.
- Relationship Management: Build strong, trust-based relationships with key client stakeholders, becoming their go-to resource for success.
- Customer Advocacy: Act as the voice of the customer internally, championing their needs and influencing product development or service enhancements.
- Retention & Growth: Work proactively to identify risk, improve retention, and support account expansion by spotting upsell and cross-sell opportunities.
- Performance Monitoring: Use customer data, metrics, and feedback to identify patterns and recommend tailored solutions that increase product value.
- Collaboration: Partner closely with Sales, Product, Support, and Marketing teams to ensure alignment and deliver an outstanding customer experience.
- Training & Support: Deliver regular training sessions, webinars, or documentation to improve customer proficiency and engagement.
- Issue Resolution: Serve as the first point of contact for escalations and ensure timely and satisfactory resolution of client issues.
Who You Are
We’re looking for a dynamic, empathetic, and results-driven individual who thrives in a customer-centric environment. You bring both strategic thinking and hands-on problem-solving skills. If you’re excited about helping clients achieve measurable results while contributing to a positive company culture, this role is for you.
Skills & Experience:
- 3+ years of experience in Customer Success, Account Management, or related client-facing roles.
- Proven success in managing customer relationships, preferably in a SaaS or tech environment.
- Strong understanding of customer success metrics (e.g., NPS, churn rate, LTV).
- Exceptional communication and interpersonal skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, ChurnZero).
- Data-driven mindset with a passion for customer advocacy and continuous improvement.
- Self-motivated and able to work independently in a remote environment.
Why Work With Us?
We’re a forward-thinking, customer-obsessed team that believes in the power of people. As part of our company, you’ll find a culture rooted in collaboration, continuous learning, and a deep respect for work-life balance.
What We Offer:
- Competitive salary between £62.4K and £93.6K based on experience
- Fully remote working model
- Flexible working hours
- Generous vacation policy
- Health and wellness benefits
- Career advancement opportunities
- A supportive team culture with regular virtual team-building events
- Learning and development resources
- Recognition programs and performance-based bonuses
The Remote Experience
Working remotely doesn’t mean working alone. You’ll be part of a tight-knit team that communicates openly and frequently. We use modern tools and platforms to stay connected, track progress, and foster a sense of community, no matter where we are. We trust our employees to manage their schedules, take ownership of their work, and bring their best selves to every interaction.
Diversity & Inclusion
We are committed to creating a workplace where everyone feels welcome, valued, and respected. We celebrate diversity and believe that different perspectives make us stronger. Regardless of race, gender, age, religion, sexual orientation, or background, we strive to build an inclusive environment for all.
How to Apply
Think you’re the right fit for this role? We’d love to hear from you! Please submit your CV and a brief cover letter outlining your experience and why you’re passionate about customer success.