Customer service Agent (Remote)
Converged Telcom • West Valley City, UT, United States • via ZipRecruiter
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Job Highlights ..
Identified by Google from the original job post
Qualifications..
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage time effectively in a remote environment
Benefits ..
- Competitive salary and benefits package
- Flexible working hours and the ability to work from anywhere
- Opportunities for professional development and career advancement
- A supportive and collaborative team environment
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Responsibilities ..
- In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their experience with our products and services
- Respond promptly to customer inquiries via phone, email, and chat
- Assist customers with order tracking, product information, and troubleshooting issues
- Maintain a positive, empathetic, and professional attitude at all times
- Document customer interactions and feedback in our CRM systemCollaborate with team members to resolve complex issues and improve processesStay updated on product knowledge and company policies to provide accurate information
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Job Description..
We are seeking a dedicated and enthusiastic Remote Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their experience with our products and services.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.Assist customers with order tracking, product information, and troubleshooting issues.Maintain a positive, empathetic, and professional attitude at all times.Document customer interactions and feedback in our CRM system.Collaborate with team members to resolve complex issues and improve processes.Stay updated on product knowledge and company policies to provide accurate information.
Qualifications ..
Previous experience in customer service or a related field is preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively in a remote environment.
Familiarity with CRM software and customer support tools is a plus.
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What We Offer:
Competitive salary and benefits package.
Flexible working hours and the ability to work from anywhere.
Opportunities for professional development and career advancement.
A supportive and collaborative team environment.EVERGREEN
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