Customer Care Chat Support (Fully Remote)US$20–US$30 an hour
Job Title
Customer Care Chat Support Representative (Fully Remote)
Location
Remote — based in Deganwy, Wales, United Kingdom, but work from anywhere with internet access (The EliteJob).
Job Type
Full-Time (The EliteJob)
Job Overview
The Elite Job is looking for a customer-oriented, dedicated, and detail-driven individual to join its remote team. As a Chat Support Representative, you’ll be the frontline for live chat customer interactions—delivering high-quality, efficient service to ensure a positive and seamless experience for clients and customers (The EliteJob).
Key Responsibilities
- Provide real-time assistance via live chat, resolving customer inquiries with accuracy and timeliness
- Address and resolve concerns related to products, services, and orders
- Guide customers through product features, troubleshoot issues, and offer relevant information
- Document all interactions, including issues, solutions, and feedback
- Collaborate with team members to enhance customer service processes
- Strive to meet or exceed performance targets: response time, resolution rate, and customer satisfaction
- Maintain a professional, friendly, and empathetic tone throughout interactions
- Escalate complex or unresolved issues to the appropriate department (The EliteJob)
Required Skills & Qualifications
- Prior experience in customer service, preferably in chat support or other online support roles (The EliteJob)
- Excellent written communication skills, with clarity and professionalism
- Ability to work independently and manage time effectively in a fully remote setting
- Basic troubleshooting skills and a strong desire to assist customers
- Exceptional attention to detail and organizational proficiency
- Familiarity with customer support platforms and live chat software
- Capability to manage multiple chat conversations simultaneously without dropping quality
- Strong empathy, patience, and problem-solving skills, even under pressure (The EliteJob)
Experience
- Previous experience in customer service or support roles is preferred
- Experience with chat support tools or remote work environments is advantageous, but not required (The EliteJob)
Working Hours
- Fully remote with flexible hours
- Availability required for shift work, including evenings, weekends, and holidays as needed (The EliteJob)
Benefits
- Competitive salary (based on experience and performance)
- Flexible working hours for better work–life balance
- Remote work capability from anywhere with internet access
- Health benefits (where applicable)
- Training & development opportunities for career advancement
- Paid time off (PTO) and holiday leave
- Performance-based bonuses (The EliteJob)
Why Join Us?
- Be part of a forward-thinking organization that values employee growth and well-being
- Embrace the flexibility of remote work within a dynamic and supportive team
- Thrive in a customer-first culture that rewards innovation and process improvements
- Access career development opportunities and benefit from a stimulating, fast-paced environment (The EliteJob)
How to Apply
- Submit your resume plus a brief cover letter explaining your interest and fit for the role
- Highlight any relevant customer service or online support experience, especially if remote
- Apply via the online portal (link to be provided by employer)
- Shortlisted candidates will be contacted for an initial interview (The EliteJob)
** Summary**
This role is an excellent opportunity for proactive communicators who thrive in remote chat-driven environments and are passionate about delivering exceptional customer experiences. It combines flexibility, professional growth, and the chance to make meaningful customer impact—all from the comfort of home.
Let me know if you’d like to tailor it further—for example, adjusting tone, emphasizing particular skills, or tailoring for a specific company style!