Localisation & Community Manager | UK/US | £34K–£36K
Overview of Community Manager:
We are seeking a dynamic and highly motivated Localisation & Community Manager to join our growing international team. This is a unique opportunity for a skilled professional to lead localisation initiatives and foster strong community engagement across the UK and US regions. The successful candidate will be responsible for adapting our content and messaging for local markets while cultivating vibrant user communities that align with our brand values and mission.
As a key member of the communications and marketing team, you will play an instrumental role in shaping our voice across two major regions. You will work closely with content creators, translators, product teams, marketing managers, and customer support to ensure that our brand resonates authentically with local audiences.
Key Responsibilities of Community Manager:
- Lead and manage the localisation process for all content targeting UK and US markets, including websites, apps, marketing materials, customer support, and product interfaces.
- Coordinate with translation vendors, in-house linguists, and cross-functional stakeholders to ensure timely and accurate localisation delivery.
- Develop and implement localisation strategies that reflect cultural nuances, regional trends, and linguistic preferences.
- Build and nurture local online communities through active engagement, consistent brand messaging, and culturally relevant content.
- Monitor and moderate online platforms including social media, forums, and community groups to encourage meaningful dialogue and brand loyalty.
- Collaborate with marketing and customer success teams to design and execute campaigns that resonate with local audiences and drive engagement.
- Collect and analyse feedback from community members, identifying key insights to inform content and product improvements.
- Serve as a cultural ambassador, providing strategic input on localisation priorities and community sentiment for both the UK and US teams.
- Ensure consistency in brand tone, style, and voice across all localised content and community interactions.
- Support crisis management and escalation protocols within local communities as needed.
Qualifications and Skills in Community Manager:
- Bachelor’s degree in Communications, Marketing, Linguistics, Cultural Studies, or a related field.
- 3+ years of experience in localisation management, community management, or international marketing roles.
- Demonstrable experience managing communities across digital platforms (e.g., Discord, Reddit, Facebook, LinkedIn, Twitter/X).
- Deep understanding of both UK and US cultural and linguistic differences, with the ability to adapt messaging accordingly.
- Strong project management skills, with a proven ability to juggle multiple priorities and meet tight deadlines.
- Exceptional written and verbal communication skills in English (native or equivalent proficiency).
- Familiarity with localisation tools (e.g., Smartling, Transifex, Crowdin) and content management systems (e.g., WordPress, HubSpot).
- Analytical mindset, comfortable using data to drive decisions and measure success.
- Passion for building inclusive and diverse communities online.
- Collaborative team player with the ability to work across geographies and time zones.
Desirable in Community Manager:
- Experience working in a fast-paced startup or tech environment.
- Proficiency in an additional language is a plus.
- Knowledge of SEO, UX writing, or digital marketing strategies.
What We Offer in Community Manager:
- Competitive salary range of £34,021–£36,763 per year, depending on experience.
- Hybrid or remote working options with flexible scheduling.
- 25 days of annual leave plus public holidays.
- Generous learning and development budget.
- Private healthcare and wellbeing support services.
- Opportunities to travel or collaborate across global teams.
- A diverse, supportive, and inclusive workplace culture.
Our Culture:
We believe in creating meaningful connections—both through the content we localise and the communities we cultivate. Our team is driven by curiosity, creativity, and the desire to make a global impact with a local touch. We are committed to empowering our people, valuing diverse perspectives, and growing together through collaboration and innovation.
Join Community Manager:
If you’re passionate about language, culture, and building authentic community relationships, we’d love to hear from you. This is your chance to shape the future of how we connect with audiences across the UK and US, and to bring local voices to a global brand.