Remote Chat Support Agent | $15–$18/hr | USA
About Chat Support Agent
We are looking for a motivated, tech-savvy, and customer-focused Chat Support Agent to join our growing support team. This remote position offers flexible hours, an inclusive work culture, and the opportunity to assist customers from across the United States. As a Chat Support Agent, your core responsibility will be providing high-quality, real-time support through live chat, assisting customers with their inquiries, troubleshooting issues, and ensuring a smooth, satisfying experience with our products and services.
If you’re passionate about customer care, skilled at written communication, and comfortable working in a fast-paced virtual environment, this role is a great fit. You’ll be an essential part of the front-line team that represents our brand, supports customer retention, and drives satisfaction.
Key Responsibilities of Chat Support Agent
- Engage with customers via live chat in a professional, friendly, and timely manner.
- Provide accurate information regarding products, services, orders, accounts, or technical issues.
- Troubleshoot customer problems using step-by-step guidance and internal knowledge bases.
- Escalate more complex issues to appropriate departments or team leads when necessary.
- Record customer interactions, feedback, and resolutions in the CRM system.
- Meet or exceed key performance indicators such as chat response time, customer satisfaction score (CSAT), and resolution time.
- Work independently and manage time effectively in a remote setting.
- Collaborate with internal teams to improve customer support processes and knowledge.
Required Qualifications in Chat Support Agent
- High school diploma or GED; some college coursework is a plus.
- At least 1 year of experience in customer support, preferably via chat or digital channels.
- Strong written communication skills with attention to clarity, grammar, and tone.
- Ability to multitask across multiple chat sessions while maintaining accuracy.
- Proficiency with chat platforms (e.g., Intercom, Zendesk, LiveChat) and CRM systems.
- Basic technical troubleshooting skills.
- Ability to stay calm under pressure and provide empathetic responses.
- Must be legally authorized to work in the United States and reside in the U.S.
Preferred Qualifications in Chat Support Agent
- Experience in e-commerce, SaaS, or subscription-based customer support.
- Knowledge of customer success metrics and tools.
- Bilingual in English and Spanish is a plus.
Work Environment & Benefits in Chat Support Agent
- 100% remote – work from anywhere within the U.S.
- Flexible scheduling – shifts available across different time zones.
- Competitive hourly pay: $15–$18/hr depending on experience and qualifications.
- Paid training provided.
- Opportunities for performance-based bonuses and career advancement.
- Supportive, inclusive, and team-oriented work culture.
- Access to learning resources and continuous development tools.
- Regular team virtual events, mentorship, and collaboration tools.
Why Join Chat Support Agent Us?
We’re a company that puts people first—our customers and our team members. You’ll be joining a dynamic remote team that values transparency, innovation, and empathy. We believe support is more than just solving problems; it’s about building relationships and trust. Your role will be instrumental in shaping customer experiences and contributing to the long-term success of the brand.
As a fully remote company, we understand the importance of work-life balance and strive to offer flexible scheduling options that fit your lifestyle. Whether you’re an experienced support professional or looking to grow your career in customer service, we offer training, resources, and mentorship to help you succeed.
What Success Looks Like
In your first 30–60–90 days, you’ll go through structured onboarding, receive hands-on training, and gradually take on live customer chats. You’ll work closely with a support lead to monitor your KPIs and continuously improve your skills. Long-term success in this role includes high customer satisfaction scores, quick and effective problem-solving, and the ability to provide valuable customer insights back to the product and marketing teams.
A Typical Day Might Include
- Logging into the chat platform and reviewing your shift schedule.
- Assisting a customer with a billing question while another asks about a product feature.
- Flagging a recurring technical issue to your team lead for further investigation.
- Wrapping up a resolved chat and tagging it appropriately in the CRM.
- Attending a virtual stand-up meeting with the support team to share updates.
- Reviewing internal documentation updates and new product features.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds and experiences to apply.
How to Apply in Chat Support Agent
Ready to join a customer-obsessed team and grow in a remote-friendly environment? Click “Apply Now” to submit your application. Be sure to include your resume and a short cover letter explaining why you’re the right fit for this role.