Remote Chat Support (UK) – $30K/Year
Job Description of Chat Support:
We’re looking for a highly motivated and detail-oriented Remote Chat Support Specialist to join our growing customer service team. If you are a proactive communicator, have a passion for helping people, and thrive in a digital environment, this position offers you a unique opportunity to work from anywhere in the UK while being part of a global organization.
Position Overview of Chat Support:
As a Remote Chat Support Specialist, you will serve as the first point of contact for our customers, handling a wide range of inquiries via live chat. Your role will focus on providing timely, accurate, and empathetic responses to customer queries, guiding users through our services and troubleshooting common issues. You’ll be representing the brand in every conversation, making it essential to maintain a positive and professional tone at all times.
This position offers a competitive annual salary of $30,000 and the flexibility of working from home. It is ideal for individuals who enjoy problem-solving, have a knack for technology, and are passionate about delivering outstanding digital customer experiences.
Key Responsibilities of Chat Support:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Troubleshoot basic technical issues or service-related concerns, guiding customers to effective solutions.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Collaborate with other departments to resolve escalated or complex issues.
- Document interactions accurately in our CRM system.
- Meet performance benchmarks for response time, satisfaction ratings, and resolution rates.
- Identify opportunities to improve the chat support process and contribute to overall customer satisfaction.
About You:
You’re tech-savvy, an excellent communicator, and thrive in an environment where multitasking and thinking on your feet are required. You’re organized, self-motivated, and able to work independently while still being an engaged member of a remote team.
Required Qualifications:
- Previous experience in customer service or support roles (chat support preferred).
- Excellent written communication skills in English.
- Fast and accurate typing skills (at least 40 WPM).
- Strong interpersonal skills with the ability to remain calm and empathetic under pressure.
- Good judgment and decision-making skills.
- Familiarity with CRM tools and chat platforms.
- High-speed internet connection and a distraction-free work environment.
- Based in the UK and eligible to work without sponsorship.
Preferred Qualifications:
- Experience working in a remote environment.
- Knowledge of online customer service best practices.
- Ability to handle multiple chat conversations simultaneously.
- Familiarity with tools such as Zendesk, Intercom, or Freshchat.
Work Environment:
This is a fully remote position, allowing you the freedom to work from home or any quiet location within the UK. We offer flexible scheduling options to accommodate work-life balance, although weekend or evening shifts may be required depending on business needs.
What We Offer:
- Competitive salary of $30,000 per year.
- Full-time, remote position with long-term growth potential.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive company culture.
- Paid time off and performance-based incentives.
- All necessary software and support tools provided.
Why Join Chat Support Us:
We are a people-first company that believes great support is the foundation of great service. Our team is made up of enthusiastic, friendly, and talented individuals from around the globe. When you join us, you become part of a supportive community that values communication, innovation, and continuous improvement.
We prioritize employee satisfaction as much as customer satisfaction, offering transparent communication, regular feedback, and opportunities for advancement. Your growth is our priority, and we’re committed to helping you succeed in your role and beyond.
Training & Onboarding:
New hires go through a comprehensive remote onboarding program. During this time, you’ll learn about our company culture, product offerings, and support tools. You’ll receive hands-on training, access to resource libraries, and mentorship from experienced team members.
Performance Metrics:
Success in this role will be measured through key performance indicators such as:
- Average response time
- Customer satisfaction score (CSAT)
- First contact resolution rate
- Chat volume handled per shift
- Quality assurance ratings
Career Progression:
Top performers will have the opportunity to grow into senior support roles, team lead positions, or transition into other areas such as training, quality assurance, or customer success. We value internal promotions and are committed to rewarding high-performing employees.
A Day in the Life:
You’ll log in at the start of your shift and check the day’s assignments. You might handle pre-sales inquiries in the morning, support existing customers through billing issues in the afternoon, and assist new users getting started with our platform in the evening. Throughout the day, you’ll have access to a team chat, a knowledge base, and a support lead who’s there to assist you.
Your interactions will vary from simple password resets to walking a user through a feature they’ve never used before. You’ll celebrate solving tough issues and bringing a smile to a customer’s face – all while working from your preferred workspace.
How to Apply in Chat Support:
Ready to bring your customer service skills to a dynamic, remote-first company? Click “Apply Now” and submit your CV along with a brief cover letter explaining why you’re a perfect fit for the Remote Chat Support Specialist role.
Applications are reviewed on a rolling basis, and we encourage early applications for priority consideration.