Chat Support – £30K/Year | UK-Based Customer Service
About Chat support
At [Your Company Name], we are passionate about delivering seamless customer experiences through modern technology, thoughtful communication, and a human touch. With a growing global customer base and a dynamic, distributed team, we believe that every interaction counts—and so does every team member. As part of our commitment to providing exceptional customer service, we are looking to hire a Chat Support Representative who can help us maintain a high standard of care while communicating with customers across various platforms.
This is a fully remote role available to candidates based in the UK. If you’re enthusiastic about supporting people, solving problems in real-time, and being part of a collaborative team that values empathy, then we’d love to hear from you.
Role Summary of Chat support
As a Chat Support Representative, your primary responsibility is to provide quick, helpful, and empathetic responses to customer inquiries through live chat, email, and messaging platforms. You’ll be the first point of contact for customers looking for support with products, services, orders, troubleshooting, and more.
Your tone should reflect our brand’s voice: friendly, professional, and solution-oriented. You’ll handle a high volume of messages daily while ensuring customers feel heard and supported. The ideal candidate is detail-oriented, tech-savvy, and able to communicate with clarity and warmth.
Key Responsibilities of Chat support
- Deliver prompt and accurate responses to customer inquiries via live chat and messaging tools.
- Diagnose issues and provide relevant solutions or escalate them to appropriate departments.
- Keep up-to-date with company products, services, and updates to offer informed responses.
- Log customer feedback, technical issues, and recurring problems to improve service quality.
- Follow scripts and templates when required but also adapt tone and response based on the situation.
- Collaborate with the Customer Support and Product teams to improve user experience.
- Maintain performance benchmarks including response time, chat volume, and customer satisfaction.
Ideal Candidate Profile
We’re not just looking for someone who can type fast—we’re looking for someone who truly cares about helping people. Whether you’re handling a simple question or a complex complaint, you understand that your role is to represent our values and deliver an excellent customer experience every time.
You might be a perfect fit if you:
- Have previous experience in customer service or support (chat-based preferred).
- Are fluent in written English with exceptional grammar, spelling, and communication skills.
- Can multitask efficiently and stay calm under pressure.
- Are comfortable using tools like Zendesk, Intercom, LiveChat, or similar platforms.
- Possess a strong sense of accountability, time management, and attention to detail.
- Enjoy working in a fast-paced, remote environment with team members from different time zones.
- Have a friendly, empathetic, and professional communication style.
Technical Requirements
To work from home successfully, you’ll need:
- A stable internet connection (minimum 20 Mbps).
- A quiet, distraction-free workspace.
- A laptop or desktop with up-to-date software.
- A backup power solution (preferred but not required).
Working Hours
- Full-time: 40 hours per week.
- Rotating shifts covering weekdays, evenings, and some weekends.
- Paid training and trial period included during onboarding.
Why Join Chat support Us?
- Remote-First Culture: Work from anywhere in the UK. We embrace flexibility and autonomy.
- Professional Growth: Access to training, mentorship, and career advancement opportunities.
- Supportive Team: Join a positive, feedback-driven environment that values every team member.
- Inclusive Workplace: We celebrate diversity and are committed to creating a fair and equitable work culture.
- Employee Benefits: Paid time off, healthcare options, and employee wellness support (depending on contract type).
- Make an Impact: Your contributions directly influence how customers experience our brand.
What Success Looks Like
- Fast response times and high-resolution rates.
- Consistently positive customer feedback and satisfaction scores.
- Proactive communication with teammates and supervisors.
- Regularly contributing to process improvements and knowledge base updates.
Application Process in Chat support
Ready to join a people-first support team? Here’s how to apply:
- Submit your updated CV and a brief cover letter introducing yourself.
- Complete a short writing assessment to evaluate your chat communication style.
- If shortlisted, attend a virtual interview with our Support Lead.
- Final candidates will undergo onboarding and training before joining the live support queue.
Equal Opportunity Employer in Chat support
We are an equal opportunity employer and strongly encourage applicants from all backgrounds to apply. If you need accommodations during the application process, please let us know.
Let’s Chat!
Your next great opportunity could be just one message away. If you enjoy helping people, solving problems, and chatting for a living, this might be your perfect job. Join us, and let’s build better customer experiences—together.