Join TePe as a Call Center Agent! Handle inbound/outbound calls, assist dental offices, drive sales, and provide top-notch customer support. Apply today!

Call Center Agent – United States

Role and Responsibilities

At TePe, we take pride in providing outstanding customer service to our valued clients. Our call center agents play a crucial role in maintaining strong relationships with customers by addressing inquiries, resolving issues, and ensuring an excellent customer experience. We are seeking a dedicated and professional call center representative to join our team. This individual will handle inbound and outbound calls, communicate via email, and interact primarily with dental offices to promote and process product orders, schedule appointments, collect information, and conduct follow-ups.

The ideal candidate should be a quick learner, capable of memorizing scripts while also adapting to various situations that may arise during customer interactions. This role requires a high level of attention to detail and the ability to provide prompt, accurate, and engaging customer support. As a key representative of our company, the call center agent must exhibit exceptional communication and interpersonal skills, as well as enthusiasm for assisting customers and ensuring their satisfaction.

Key Responsibilities:

  • Contact dental offices and other businesses via phone and email to promote and process product orders.
  • Follow call scripts and utilize knowledge of the company’s products while also demonstrating flexibility in adapting to specific customer needs and concerns.
  • Provide detailed product and service descriptions to potential customers and answer inquiries.
  • Establish and maintain positive relationships with customers by ensuring a high level of customer service and resolving any concerns efficiently.
  • Identify potential sales opportunities and recommend additional products or services when appropriate.
  • Meet and exceed daily, weekly, and monthly sales and service targets for both individual and team performance.
  • Guide customers through the sales process, ensuring a smooth and satisfactory experience.
  • Accurately collect and record customer information to maintain an up-to-date database of potential and existing clients.
  • Conduct follow-up calls or emails to confirm orders, answer additional questions, and strengthen customer relationships.
  • Maintain detailed records of telephonic interactions, orders, and accounts to ensure accurate and efficient tracking.
  • Utilize customer feedback and call center data to identify areas for process improvement and recommend enhancements.

Qualifications and Education Requirements:

  • High school diploma or equivalent; additional training or certifications in customer service or sales are a plus.
  • Proficiency in computer applications and call center software, including CRM systems and email communication platforms.
  • Strong understanding of sales principles, customer engagement techniques, and negotiation strategies.
  • Prior experience in a call center or sales-driven customer service role is preferred.
  • Ability to learn quickly and adapt to new technologies and processes.
  • Excellent verbal and written communication skills, with the ability to articulate product benefits and resolve customer concerns effectively.

Key Competencies and Skills:

  • Communication Skills: Ability to clearly and effectively communicate with customers to provide information, answer questions, and resolve issues.
  • Persuasiveness: Strong ability to influence and persuade potential customers to purchase products or services.
  • Problem-Solving: Quick thinking and resourcefulness in resolving customer concerns and challenges.
  • Adaptability: Capability to adjust communication styles and strategies based on customer needs and responses.
  • Tenacity: A determined approach to meeting sales goals and providing top-notch customer service.
  • Negotiation Skills: Ability to handle objections professionally and find solutions that benefit both the company and the customer.
  • High Energy & Resilience: Ability to work in a fast-paced, high-pressure environment while maintaining a positive and professional attitude.

Why Join Our Team?

At TePe, we value our employees and recognize their contributions to our continued success. When you join our team, you become part of a dynamic, supportive, and goal-oriented work environment that fosters growth and development. We provide extensive training, competitive compensation, and opportunities for advancement within the company.

If you are passionate about customer service, possess excellent communication skills, and thrive in a results-driven environment, we invite you to apply for our Call Center Agent position and become a key contributor to our team’s success.

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