Call Center Manager – Work from home Kohl’s London UK
We are seeking a highly experienced and motivated individual to join our team as a Call Center Manager at Kohl’s. This is a part-time position with the flexibility to work from home, based in London, England, UK. The ideal candidate should have at least 8 years of experience in a similar role, with a proven track record of success. Responsibilities: 1. Manage and oversee the daily operations of the call center team. 2. Develop and implement strategies to improve customer service and satisfaction levels. 3. Monitor performance metrics and set goals for the team. 4. Train, coach, and mentor call center agents to ensure they meet performance targets. 5. Handle escalated customer complaints and issues in a professional and timely manner. 6. Coordinate with other departments to resolve customer concerns and improve processes. 7. Analyze data and reports to identify trends and make recommendations for improvement. 8. Work closely with senior management to develop and implement policies and…
We are seeking a highly experienced and motivated individual to join our team as a Call Center Manager at Kohl’s. This is a part-time position with the flexibility to work from home, based in London, England, UK. The ideal candidate should have at least 8 years of experience in a similar role, with a proven track record of success. Responsibilities: 1. Manage and oversee the daily operations of the call center team. 2. Develop and implement strategies to improve customer service and satisfaction levels. 3. Monitor performance metrics and set goals for the team. 4. Train, coach, and mentor call center agents to ensure they meet performance targets. 5. Handle escalated customer complaints and issues in a professional and timely manner. 6. Coordinate with other departments to resolve customer concerns and improve processes. 7. Analyze data and reports to identify trends and make recommendations for improvement. 8. Work closely with senior management to develop and implement policies and procedures. Requirements: 1. 8+ years of experience in a call center management role. 2. Proven leadership skills with the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Resourceful and able to work independently. 6. Presentation skills to effectively communicate with colleagues, clients, and partners. 7. Proficiency in Microsoft Office and call center software. 8. Bachelor’s degree in Business Administration or a related field is preferred. Personality traits: resourceful, independent Soft skills: presentation, problem-solving Benefits: 1. Free food provided during shifts. 2. Retirement plan options available. 3. Company transportation provided for team meetings or events. Working environment: At Kohl’s, we prioritize building strong relationships with our colleagues, clients, and partners. We foster a collaborative and supportive work environment where teamwork is key to success. Equal Opportunity Statement: Kohl’s is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Deadline to apply: 2024-04-22 Join our team and make a difference in the world of customer service at Kohl’s! Apply now. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Call Center Manager – Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs