Remote or Office Chat Support Agent | United States | US$50K–US$60K a year
Qualifications
- The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficiency in using chat support software and CRM systems
- Customer-focused mindset
- Attention to detail
- Ability to work independently and as part of a team
- Adaptability and flexibility in a fast-paced environment
Benefits
- Benefits: Sign on Bonus, Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,
- employee stock purchase plan(ESPP),Paid Time Off and Holidays
- 50,000 – 60,000 USD per year(Remote (Stockton, California, US))
Responsibilities
- Respond to customer inquiries via chat in a timely and professional manner
- Provide solutions to customer issues and escalate complex problems to the appropriate team
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve overall customer satisfaction
- Stay up-to-date on product knowledge and company policies
Job description
Next Man Up supports the well-rounded gentleman and serves as a catalyst in which young men of color are agents of change in their community and leaders in eliminating systematic gaps in their opportunities and outcomes. Through interactive workshops and positive male role models. Next Man Up develops and motivates young boys to grab the torch of success for the next generation to follow.
We are seeking a talented Chat Support Agent to join our Customer Support team. This position can be done remotely or in our office, providing flexibility for our employees. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently.
Responsibilities:
• Respond to customer inquiries via chat in a timely and professional manner
• Provide solutions to customer issues and escalate complex problems to the appropriate team
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve overall customer satisfaction
• Stay up-to-date on product knowledge and company policies
Qualifications:
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Previous experience in customer service or support role preferred
• Proficiency in using chat support software and CRM systems
Skills:
• Customer-focused mindset
• Attention to detail
• Ability to work independently and as part of a team
• Adaptability and flexibility in a fast-paced environment
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Chat Support Agent!
FULL TIME
PART TIME
URGENT HIRING
WEEEKENDS AS NEEDED
Benefits: Sign on Bonus, Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,
employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days