Remote Call Center Customer Service Reps – Now Hiring!

Remote Call Center Customer Service Representative Jobs – Apply Now

Join MCI’s Team and Deliver Exceptional Customer Experiences

Are you passionate about helping people, solving problems, and making a difference — all from the comfort of your home? MCI, a leader in Business Process Outsourcing (BPO), is hiring Remote Call Center Customer Service Representatives to join our growing team. This is your opportunity to build a rewarding career with a company that values innovation, collaboration, and employee success.

MCI partners with top brands across industries to deliver outstanding customer service and digital experiences. With over 10,000 employees worldwide, MCI provides business solutions that support customer care, technical services, digital experience, and IT solutions. If you’re looking for a role that combines flexibility, growth, and the chance to positively impact people every day, this opportunity is for you.

Role Overview

As a Remote Call Center Customer Service Representative, you’ll be the first point of contact for customers. Your role will involve assisting callers with questions, providing accurate product and service information, resolving complaints, and ensuring customers have a positive experience. This role requires professionalism, empathy, strong communication skills, and the ability to work independently in a remote setting.

You will handle a variety of customer interactions across phone, email, and chat while maintaining a commitment to delivering best-in-class service. By joining our team, you’ll gain access to paid training, advancement opportunities, and a supportive environment where your contributions are recognized and rewarded.

Key Responsibilities

• Customer Support: Answer inbound calls, respond to emails, and manage live chats with professionalism and empathy.
• Problem-Solving: Troubleshoot customer issues, resolve complaints, and ensure customer satisfaction.
• Information Sharing: Provide accurate information on company products, services, and policies.
• Documentation: Maintain detailed and accurate records of customer interactions and transactions.
• Collaboration: Work with team members and supervisors to continuously improve service quality.
• Compliance: Follow all company policies, procedures, and compliance guidelines.

Candidate Qualifications

We encourage all motivated applicants to apply, even if you don’t meet every requirement. The ideal candidates for this role are dependable, customer-focused, and tech-savvy individuals who enjoy problem-solving and clear communication.

Minimum Requirements:

• Must be 18 years or older.
• High school diploma or equivalent (GED).
• Previous experience in customer service, call center, or related role preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in handling multiple software applications at once.
• High-speed internet connection and a quiet, distraction-free workspace.
• Flexibility to work various shifts, including evenings and weekends.
• Fluency in English and Spanish is strongly preferred.

Compensation & Benefits

MCI values the hard work and dedication of its employees and offers competitive compensation packages designed to reward performance and support long-term growth.

What you can expect:

• Starting Pay: Competitive hourly rate based on experience.
• Paid Time Off: Earn PTO and paid holidays.
• Performance Incentives: Daily, weekly, and monthly contests with prizes including cash, electronics, vacations, and more.
• Health Benefits: Full-time employees enjoy comprehensive medical, dental, and vision coverage after 60 days; all employees gain access to MEC medical plans after 30 days.
• Retirement Savings Programs: Secure your future with retirement savings plans (availability may vary by location).
• Insurance Options: Life insurance, disability coverage, accident, and critical illness insurance available.
• Career Growth: Strong focus on promoting from within. Many leadership roles are filled by internal candidates.
• Paid Training: Develop new skills while getting paid.
• Engaging Culture: Enjoy a supportive, team-oriented environment with a casual dress code.

Work Environment & Requirements

This is a remote position, allowing you to work from home. To succeed, you’ll need a professional home office setup, including a reliable high-speed internet connection and a quiet workspace. While the job is largely sedentary, it requires extended use of a computer and headset. You may occasionally be required to handle light physical tasks.

Applicants must be authorized to work in the country where the job is based and must be willing to undergo a background check and, where applicable, a drug screening.

Commitment to Diversity & Inclusion

At MCI, diversity and inclusion are core to our culture. We are proud to be an Equal Opportunity Employer that values different perspectives, backgrounds, and experiences. Discrimination or harassment based on race, religion, gender, age, disability, veteran status, or any other protected status is not tolerated. We provide reasonable accommodations for qualified individuals with disabilities to ensure equal opportunity throughout the hiring process and employment journey.

About MCI

MCI is a trusted name in the business process outsourcing industry. With a proven track record of delivering scalable solutions, MCI supports clients with services ranging from contact center operations and digital transformation to IT services and staffing.

Recognized by Inc. Magazine as one of America’s Fastest Growing Companies, MCI has 10+ service delivery centers across the U.S., Canada, South Africa, and the Philippines. With over 150 client partners and 10,000 employees worldwide, MCI continues to innovate and lead in providing customer experience and digital solutions.

Why You Should Apply

This is more than just a customer service job — it’s a chance to build a career in a supportive, people-focused company that values growth and success. With competitive pay, comprehensive benefits, and opportunities for advancement, MCI provides the tools and environment you need to thrive.

If you’re ready to bring your customer service skills to a remote role with flexibility and growth potential, we’d love to hear from you.

👉 Apply today and start your journey with MCI as a Remote Call Center Customer Service Representative!