Certainly! Here’s a comprehensive job description for the Software Engineer II – Site Reliability Engineer position at Mastercard, based on the information available from various sources:

Job Title: Software Engineer II – Site Reliability Engineer

Location: O’Fallon, Missouri, USA
Job ID: R-245654
Employment Type: Full-Time(JobzMall)

Overview:

As a Software Engineer II – Site Reliability Engineer at Mastercard, you will play a pivotal role in managing cloud platforms and providing operational support for multiple customer applications and products. This position is essential for ensuring continuous availability, monitoring services, and maintaining the overall health of Mastercard’s cloud infrastructure. (Teal)

Key Responsibilities:

• Infrastructure Monitoring: Continuously monitor cloud infrastructure to ensure optimal performance and availability.
• Alert Management: Handle alerting systems to promptly identify and address issues.
• Incident Response: Perform basic troubleshooting and incident response, including communication and resolution tracking.
• Service Health Checks: Conduct regular health checks of services to preemptively identify potential problems.
• Log Analysis: Monitor and analyze logs to detect anomalies and ensure system integrity.
• Ticketing and Escalation: Manage service desk tickets and escalate issues as necessary to maintain service levels.
• Knowledge Management: Document processes and maintain knowledge bases for operational procedures.
• Support Application Teams: Assist teams deploying applications on cloud platforms, ensuring smooth integration and operation.
• Troubleshooting: Address day-to-day issues on the cloud, ensuring platform safety and soundness.
• Collaboration: Work with engineering teams to address defects, implement new features, and operationalize them.
• Process Improvement: Contribute to the continual improvement of documentation, processes, governance, and customer onboarding.
• Monitoring Enhancement: Enhance monitoring efforts to improve efficiency and effectiveness in system issue resolution.
• 24×7 Support Mechanism: Participate in creating and facilitating a 24x7x365 resolution mechanism for application support. (Teal, Built In, The Ladders, The Muse, Fairygodboss)

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent combination of experience and formal education.
• Experience: Minimum of 3 years in a similar role, preferably in a large-scale production environment.
• Cloud Expertise: Experience in cloud environments such as AWS or Azure.
• Programming Skills: Proficiency in programming languages such as Java, Python, or Go, with experience in automation and scripting.
• System Knowledge: Strong understanding of systems and networking concepts, including Linux administration, load balancing, deployment strategies, monitoring, and alerting.
• DevOps Understanding: Basic understanding and knowledge of DevOps processes and cloud security.
• Soft Skills: Excellent problem-solving and troubleshooting skills, strong communication abilities, and a proactive, detail-oriented approach. (EchoJobs.io, JobzMall, The Ladders, The Muse)

Preferred Skills:

• Containerization: Experience with Docker and Kubernetes.
• Scripting: Proficiency in scripting languages such as Bash and Python.
• Configuration Management: Familiarity with tools like Ansible.
• Monitoring Tools: Experience with monitoring tools such as Splunk or Dynatrace.
• CI/CD Pipelines: Understanding of continuous integration and continuous deployment processes.
• ITIL/ITSM Processes: Knowledge of ITIL or ITSM frameworks. (Talent.com)

Compensation:

According to available data, the average salary range for a Site Reliability Engineer II in O’Fallon, MO, is between $117,000 and $142,000 per year. (JobzMall)

Application Process:

Please note that this specific position (Job ID: R-245654) is no longer available. However, Mastercard frequently has similar roles open. You can browse current job openings on their careers page.(Laimoon)

If you need assistance in tailoring your resume or preparing for interviews for similar positions, feel free to ask!