Customer Service & Software Testing Associate US$32K a year | United States
Customer Services | Job highlights
Qualifications for customer services
- This position requires excellent spoken and written English skills, along with strong proficiency in computers and online technologies
Responsibilities of customer services
- In this role, you will test new software, learn its features, and provide top-notch customer support to our clients
- As a key point of contact for customers, you should be comfortable communicating with clients, troubleshooting issues, and providing clear guidance
- We specialize in building custom software, and you will play a vital role in ensuring users have a seamless experience
- We provide a company computer and all necessary equipment for you to succeed in this position!
- Document and Report Issues – Identify, document, and report software bugs or usability issues to the development team
- Create and Update Support Resources – Assist in writing or updating FAQs, help articles, and troubleshooting guides
- Assist with Onboarding – Guide new users through the initial setup and features of the software
- Provide Feedback – Offer insights and recommendations to improve software usability based on customer interactions
- Follow Up with Customers – Ensure customer issues are resolved by following up and confirming satisfaction
- Escalate Complex Issues – Identify and escalate critical or unresolved issues to the appropriate team
- Maintain Customer Records – Accurately document interactions, feedback, and troubleshooting steps taken in a CRM or internal system
- Stay Updated on Product Changes – Keep up with software updates and new features to provide accurate support
- Collaborate with Teams – Work closely with developers, designers, and managers to improve user experience and product functionality
Job description for Customer Services
We are looking for a dedicated Customer Service & Software Testing Associate to join our team! In this role, you will test new software, learn its features, and provide top-notch customer support to our clients.
This position requires excellent spoken and written English skills, along with strong proficiency in computers and online technologies. As a key point of contact for customers, you should be comfortable communicating with clients, troubleshooting issues, and providing clear guidance.
We specialize in building custom software, and you will play a vital role in ensuring users have a seamless experience. We provide a company computer and all necessary equipment for you to succeed in this position!
If you have great communication skills, technical proficiency, and enjoy helping customers, we’d love to hear from you!
Additional Responsibilities:
• Document and Report Issues – Identify, document, and report software bugs or usability issues to the development team.
• Create and Update Support Resources – Assist in writing or updating FAQs, help articles, and troubleshooting guides.
• Assist with Onboarding – Guide new users through the initial setup and features of the software.
• Provide Feedback – Offer insights and recommendations to improve software usability based on customer interactions.
• Follow Up with Customers – Ensure customer issues are resolved by following up and confirming satisfaction.
• Escalate Complex Issues – Identify and escalate critical or unresolved issues to the appropriate team.
• Maintain Customer Records – Accurately document interactions, feedback, and troubleshooting steps taken in a CRM or internal system.
• Stay Updated on Product Changes – Keep up with software updates and new features to provide accurate support.
• Collaborate with Teams – Work closely with developers, designers, and managers to improve user experience and product functionality.
About Kings Global Consulting LLC
Kings Global Consulting LLC is a forward-thinking technology and business consulting firm dedicated to innovation, efficiency, and customer-centric solutions. We specialize in custom software development, fintech solutions, and strategic business consulting, helping businesses and individuals navigate the digital landscape with cutting-edge technology.
