Hiring: Service Centre Manager at Husqvarna UK Ltd.
About Husqvarna UK Ltd.
Husqvarna is a global leader in outdoor power products, offering high-quality solutions for professionals and homeowners. With a strong commitment to innovation, sustainability, and customer satisfaction, we continue to drive excellence in the industry.
Husqvarna UK Ltd. is a leading provider of innovative outdoor power products, specializing in high-performance tools for forestry, landscaping, and garden care. With a strong heritage dating back to 1689, Husqvarna has built a reputation for quality, durability, and cutting-edge technology.
As part of the globally recognized Husqvarna Group, Service Centre Manager are committed to delivering sustainable solutions that enhance efficiency and performance. Our product range includes chainsaws, robotic lawnmowers, trimmers, and battery-powered tools, designed to meet the needs of professionals and homeowners alike.
At Husqvarna UK Ltd., we prioritize customer satisfaction, ensuring exceptional service and support through our dedicated network of dealers and service centers. Service Centre Manager team of experts is passionate about innovation, continuously developing smart, eco-friendly solutions that reduce environmental impact while maintaining superior performance.
Service Centre Manager foster a culture of excellence, collaboration, and continuous improvement, making Husqvarna a great place to work and grow. Whether you’re a professional landscaper, forestry expert, or gardening enthusiast, Husqvarna is your trusted partner in outdoor solutions.
Join us in shaping the future of outdoor power equipment with pioneering technology and a commitment to sustainability. Husqvarna – Powering Your Passion.
Job Overview of Service Centre Manager
We are seeking a dedicated and experienced Service Centre Manager to oversee the operations of our service centre. The ideal candidate will be responsible for managing daily activities, ensuring high-quality service, leading a team, and optimizing processes for efficiency.
This role requires strong leadership, problem-solving skills, and the ability to enhance customer experience while maintaining operational excellence.
Key Responsibilities of Service Centre Manager
Service Centre Operations:
- Oversee the daily operations of the service centre, ensuring smooth workflow and high efficiency.
- Manage equipment repairs, maintenance, and servicing processes to meet company standards.
- Ensure compliance with health and safety regulations.
- Monitor and optimize service processes for improved performance.
Customer Service & Satisfaction:
- Ensure a high level of customer service by handling queries, complaints, and service requests professionally.
- Work closely with customers to provide solutions that meet their needs.
- Maintain customer satisfaction through timely service delivery and effective issue resolution.
Team Leadership & Management:
- Lead, train, and motivate the service team to achieve performance goals.
- Conduct regular team meetings to discuss updates, challenges, and improvements.
- Monitor staff performance and provide coaching or training as needed.
Inventory & Resource Management:
- Manage service centre stock, ensuring the availability of necessary parts and tools.
- Work with suppliers to order spare parts and maintain inventory levels.
- Monitor resource usage and reduce operational waste.
Financial & Performance Management:
- Manage budgets and expenses to ensure cost-effective operations.
- Track key performance indicators (KPIs) and report on service centre performance.
- Implement strategies to improve efficiency and profitability.
Key Skills & Qualifications of Service Centre Manager
- Proven experience in a service centre management or similar role.
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Knowledge of mechanical/electrical equipment servicing is an advantage.
- Customer service-oriented with excellent communication skills.
- Ability to manage budgets, inventory, and performance metrics.
Why Join Husqvarna UK Ltd.?
- Be part of a globally recognized brand with a commitment to innovation.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply in Service Centre Manager
Interested candidates can submit their CV .