Senior Data Analyst | Expert in Data Analysis & Insights
Senior Data Analyst Job Overview:
As a Senior Data Analyst at Dandy, you will play a pivotal role in shaping the future of the company by working with the revenue, retention, and customer lifecycle analytics teams. With a focus on the post-sale phase, your work will directly influence Dandy’s recurring revenue growth, customer retention, and overall customer lifetime value (CLTV). The role requires a combination of technical expertise in data analysis and a deep understanding of customer behaviors to provide actionable insights and recommendations. This position is ideal for someone with extensive experience in data analytics, especially in a B2B setting, and who is passionate about improving customer outcomes through data-driven strategies.
Qualifications:
The ideal candidate for the Senior Data Analyst role at Dandy should have a strong analytical background, with a proven track record of working in revenue and retention analytics. A minimum of 6 years of experience in customer lifecycle analytics is essential. Experience in a B2B environment, specifically analyzing customer behaviors and revenue trends, will be highly valued.
The educational qualifications for this role include a BA/BS in a behavioral science field, such as economics or psychology, with a solid foundation in statistics, or a BA/BS in a quantitative field like mathematics, statistics, engineering, or natural sciences. It is essential that the candidate has a strong understanding of customer needs and empathy, as this will inform data analysis and the development of strategies to drive customer satisfaction and retention.
A deep proficiency in SQL and Python is required, as these tools will be essential for the candidate to efficiently analyze large datasets, identify trends, and produce valuable insights. Candidates with advanced knowledge of statistical methods, predictive modeling, and experience in tools like R or Tableau will be well-positioned to succeed in this role.
Responsibilities:
In the role of Senior Data Analyst, you will be responsible for enabling Dandy’s post-sale team to grow recurring revenue, improve customer retention, and increase customer lifetime value. Your work will allow the team to identify new opportunities for introducing existing customers to additional product lines, ultimately driving customer ordering behavior through improved segmentation and targeting.
A key part of your role will be working with large datasets to perform in-depth customer behavior analysis. By segmenting customers based on various criteria such as purchasing patterns, demographic information, and engagement metrics, you will provide insights that will allow the business to better understand the needs and preferences of its customer base. These insights will directly support the post-sale team in personalizing outreach efforts and improving overall customer satisfaction.
As a Senior Data Analyst, you will also be responsible for making data-driven recommendations to improve the overall customer experience. By leveraging statistical analysis and predictive modeling, you will help identify potential churn risks, opportunities for upselling, and ways to maximize customer retention. You will work closely with other cross-functional teams, including product, marketing, and sales, to ensure alignment in strategies that aim to enhance customer engagement and loyalty.
In addition to supporting the post-sale team, your role will require you to work autonomously in a dynamic and fast-paced environment. You will be tasked with proactively identifying trends, patterns, and emerging insights that could drive significant improvements in business outcomes. As a Senior Data Analyst, you will contribute to Dandy’s strategic decision-making by translating complex data into clear, actionable recommendations that can be implemented across various departments.
Cross-Functional Collaboration:
This role is highly cross-functional, as you will collaborate with multiple teams to ensure that data analysis aligns with the broader business objectives. You will work closely with the product team to understand customer preferences and behaviors, providing valuable insights that will shape product offerings and improve customer satisfaction. Additionally, you will partner with the marketing team to analyze customer engagement metrics and help develop more effective targeting strategies for customer acquisition and retention.
Your collaboration with the sales team will be key to identifying opportunities for upselling and cross-selling. By understanding customer behavior and segmentation, you will help drive initiatives that increase customer value and enhance Dandy’s competitive positioning in the market.
Salary and Benefits:
Dandy offers a competitive salary for the Senior Data Analyst role, with an estimated range of $165,000-$182,000, depending on the candidate’s experience and qualifications. In addition to base compensation, the role includes equity, which offers a direct stake in the company’s success. Dandy’s comprehensive benefits package includes healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off, ensuring that employees are supported both professionally and personally.
Career Growth and Opportunities:
This position offers significant opportunities for professional growth and development. As a Senior Data Analyst, you will gain exposure to a variety of business functions and work on high-impact projects that directly influence the company’s success. The role provides the opportunity to build strong relationships with key stakeholders across departments and to contribute to Dandy’s growth trajectory.
By leveraging data analysis to drive customer engagement and retention, you will be a key player in the company’s long-term success. As you grow within the organization, there may be opportunities to take on leadership roles and expand your influence within the analytics or broader business strategy teams.
Conclusion:
The Senior Data Analyst role at Dandy offers a dynamic and impactful opportunity for individuals with extensive experience in data analytics and customer lifecycle management. This position is perfect for someone who thrives in a collaborative, fast-paced environment and is eager to make data-driven recommendations that will shape Dandy’s business strategy. If you are passionate about using data to drive customer success and business growth, this is the perfect role for you.