Customer Service Agent – Starting at $18.50/hour – Remote USA
Customer Service Agent – Remote Position – Starting at $18.50/hour
Are you ready to build your career in customer service while working from the comfort of your home? Join our team as a Customer Service Agent , where you’ll play a vital role in helping Prime members, pharmacies, and healthcare providers connect with the medication and services they need to live healthier lives. This opportunity is 100% remote, full-time, and offers competitive pay, benefits, and career growth opportunities starting from your very first day!
Why Join Us?
At Prime Therapeutics LLC, we believe in empowering our team members with the tools, training, and support they need to succeed. As part of our remote Contact Center team, you’ll work in a highly structured environment, gaining valuable customer service experience in the growing healthcare field. With provided equipment, extensive training, and robust benefits, this position offers the perfect foundation for a rewarding career.
Your Role as a Customer Service Agent
As a Customer Service Agent, you will handle incoming calls and emails from Prime members, pharmacies, and healthcare professionals. You will:
- Provide exceptional customer service by answering inquiries and resolving issues related to medication and benefits.
- Collaborate with internal teams to address member concerns in a timely and efficient manner.
- Adhere to HIPAA guidelines and ensure that sensitive information is handled securely.
- Support callers with empathy, professionalism, and a solutions-oriented mindset.
- Participate in a 6- to 8-week paid training program to ensure you’re fully prepared for success.
This position is perfect for someone who thrives in a structured, fast-paced environment and has a passion for helping others.
Key Responsibilities || Customer Service Agent
- Answer and Assist: Respond to incoming calls and emails from members, pharmacies, and healthcare providers.
- Problem-Solve: Investigate and resolve member inquiries or escalate complex issues to appropriate team members.
- Follow Guidelines: Adhere to company operating procedures and HIPAA regulations to ensure data security and privacy.
- Multitask: Efficiently navigate multiple software systems to provide accurate and timely information.
- Maintain Professionalism: Display a positive and empathetic attitude while assisting callers.
What We Offer
We understand that a supportive work environment and comprehensive benefits are essential for your success. Here’s what you can expect:
- Competitive Pay: Starting at $18.50/hour with opportunities for overtime.
- Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) match, paid time off, and more.
- Career Growth: Customer Service Agent Transferable skills and advancement opportunities within Prime or the healthcare field.
- Provided Equipment: All necessary equipment will be shipped to your residence at no cost.
- Flexible Scheduling: Evening, weekend, and holiday shifts allow for a variety of schedules (mandatory overtime as needed).
- Supportive Environment: A highly structured work environment ensures you have the tools and resources to excel.
Position Requirements
To succeed in this role, you’ll need:
- Home Office Setup: A private, quiet, and distraction-free workspace with a door that can be secured.
- Reliable Internet: Customer Service Agent Dedicated high-speed cable, DSL, or fiber internet (wireless or 5G connections are not supported).
- Availability: Flexibility to work evenings, weekends, holidays, and mandatory overtime when required.
- Training Commitment: Participation in a 6- to 8-week training class.
Qualifications
Required Minimum Qualifications:
- High school diploma or GED.
- At least 1 year of customer service experience.
- Eligibility to work in the United States without visa sponsorship.
Preferred Qualifications:
- Call center experience, especially in the healthcare industry.
- Work-from-home experience.
- Fluency in Spanish (bilingual candidates are highly encouraged to apply).
- Strong computer skills with the ability to navigate multiple systems.
- Excellent communication skills and a professional demeanor.
- Strong attention to detail and multitasking abilities.
Physical Requirements
- Ability to sit for extended periods (6+ hours per day).
- Occasionally required to stand, walk, kneel, or crouch.
- Ability to work a pre-determined schedule, including planned breaks and lunch periods.
Reporting Structure
You will report to a Supervisor in the Contact Center, who will provide guidance and support to help you thrive in your role.
Why Choose Prime Therapeutics?
At Prime Therapeutics, we are committed to fostering a diverse and inclusive workplace where everyone feels valued. We are an equal opportunity and affirmative action employer, welcoming applicants from all backgrounds. Whether you’re just starting your career or looking to take the next step, we encourage you to join our team and make a difference in the lives of our members.
We also comply with all legal requirements to provide reasonable accommodations for qualified individuals with disabilities and ensure a tobacco-free workplace.
Ready to Apply?
Take the first step towards a fulfilling career by applying for our Customer Service Agent position today. Don’t miss this chance to be part of a team that values your contributions and invests in your growth.
Visit our Benefits Page to explore our comprehensive benefits package. We look forward to welcoming you to the Prime Therapeutics family!
